SAIKAT SEN
Mumbai
Summary
To pursue a challenging career, where I can utilize my experience and education to grow as a person, merge and targets with my organization, to be given an opportunity where I can effectively utilize my experience to strategically develop and enhance client satisfaction Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with a collaborative mindset and team orientation. A conscious innovator with a consistent focus on enhancing employee workplace satisfaction.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
FOO Asian Tapas, Pebble street hospitality pvt ltd
Mumbai
08.2022 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected the entire restaurant area regularly for cleanliness and adherence to safety standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Adhered to all health department regulations regarding food storage and preparation.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Established policies for cash handling procedures to maximize security measures.
- Maintaining all the licenses/ renewal and government guidelines
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Assistant Restaurant Manager
Keiba Restaurant
Mumbai
09.2021 - 06.2022
- Address customers needs, comment and compliant
- Ensure all employees are working within outlined operating standards
- Train and supervise restaurant employees
- Allocating staff and making weekly duty rota
- Overlook on non-food requisition, inventory, and cost control
- Ensure all the employees are working in a healthy and friendly environment with great teamwork
- Following monthly budget and sales target
- Making daily reports.
Shift Manager
Ka Hospitality Pvt Ltd
Mumbai
02.2019 - 03.2021
- Address customers needs, comment and complaint
- Recommending guests on food and wine choice
- Training staff on menu, up-selling, grooming, SOP, hygiene maintain, etc
- Ensure all staff is following restaurant standard and SOS
- Taking care of non-food inventory and monthly requisition
- Allocating staff and making weekly duty rota for staff
- Following monthly budgets and sales target.
Floor Supervisor
Mango Tree Restaurant Mumbai
Mumbai
09.2017 - 01.2019
- Looking after guest satisfaction and feedback
- Recommending guests on food and wine choice
- Training staff on menu, up-selling, grooming, SOP, hygiene maintain, etc
- Ensure all staff is following restaurant standard and SOS
- Taking care of non-food inventory and monthly requisition
- Allocating staff and making weekly duty rota for staff
- Following monthly budgets and sales target.
Steward/Captain
The Korner House Restaurant
11.2015 - 07.2017
- Taking orders and handling section
- Recommending guests on food and wine
- Daily requisition and log book maintain
- Looking after guest satisfaction and feedback
- Training new associates.
Assistant Steward
Dish Hospitality Pvt Ltd
09.2014 - 07.2015
- Learned the basics of hospitality
- Assisting seniors for serving food
- Acquiring knowledge on food and wine.
Education
Bachelor In Arts -
West Bengal State University
01.2015
High School Diploma -
West Bengal Council Of Higher Secondary Education
01.2011
Skills
- Effective Communication
- Leadership
- Handling pressure
- Teamwork
- Time management
- Restaurant operations management
- Recruitment
- Proven sales record
- Complaint resolution
- Staff Management
- Ms Excel
Languages
- English
- Hindi
- Bengali
- Marathi
Personal Information
- Date Of Birth:- 04/05/1994
- Gender- Male
- Marital Status:- Married
Hobbies
- Reading Books
- Traveling
- Listening Music
- Fishing
- Playing Cricket/Badminton
- Cycling
Timeline
Restaurant Manager
FOO Asian Tapas, Pebble street hospitality pvt ltd
08.2022 - Current
Assistant Restaurant Manager
Keiba Restaurant
09.2021 - 06.2022
Shift Manager
Ka Hospitality Pvt Ltd
02.2019 - 03.2021
Floor Supervisor
Mango Tree Restaurant Mumbai
09.2017 - 01.2019
Steward/Captain
The Korner House Restaurant
11.2015 - 07.2017
Assistant Steward
Dish Hospitality Pvt Ltd
09.2014 - 07.2015
Bachelor In Arts -
West Bengal State University
High School Diploma -
West Bengal Council Of Higher Secondary Education
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