Sai Kaushik Pavuluri
Guntur
Summary
Results-driven finance and operations professional with over 8 years of experience in finance management, training program development, quality assurance, and cross-functional collaboration. Skilled in strategic planning, stakeholder engagement, and process improvement, with a proven ability to manage large-scale projects and lead teams to success. Seeking to further enhance leadership and analytical skills through a top-tier MBA program, focusing on driving growth and operational excellence in dynamic business environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Finance Manager (Corporate M3)
Connect Business Solutions
08.2023 - Current
- Developed pitch decks that secured key partnerships with top Indian electrical motor companies, including Ather
- Led training programs for Directors and Senior Finance Associates, improving stakeholder engagement and communication
- Managed comprehensive training schedules, developed LMS modules, and oversaw the development of PKTS for standardized learning
- Drove national collaboration, managing relationships with stakeholders across Bangalore, Delhi, and Mumbai
- Coordinated travel for key business engagements while maintaining strong client relationships and closing major deals
- Improved training effectiveness, resulting in higher client satisfaction and improved project timelines
- Streamlined internal training processes, ensuring a 100% adherence to company training standards
Product Trainer (Amazon Process)
Alorica
05.2022 - 08.2023
- Led high-impact training sessions for 8 batches, achieving a 10-15% reduction in attrition rates for Amazon, Doordash, and T-Mobile teams
- Developed and enforced SOPs and governance mechanisms, ensuring 100% compliance and improving training quality
- Introduced automation tools to streamline training workflows, reducing time-to-competency for new hires
- Successfully reduced attrition rates and improved operational efficiency by integrating automation into training processes
- Achieved consistent improvements in team performance, contributing to enhanced service delivery
Senior Trainer, Quality Analysis
Amazon
07.2022 - 02.2022
- Developed and implemented training programs for over 2,500 employees, focusing on onboarding, product training, and refresher courses across Amazon CTPS
- Reduced last-mile operation costs by 20% through the enhancement of training processes and operational strategies
- Collaborated with international teams to standardize training curricula across U.S., U.K., and Europe
- Spearheaded the virtual rollout of Amazon FRITES, transitioning content from in-person to remote while maintaining training quality
- Consistently recognized with multiple awards for training effectiveness, stakeholder collaboration, and quality assurance
Technical Support SME
Dell International Services
07.2015 - 09.2018
- Provided remote technical support for devices, achieving top performance metrics for client satisfaction and sales targets
- Mentored junior team members, fostering skill development and improved team performance
- Recognized as a quarterly star performer for outstanding technical support and client interaction
Analyst, System Administrator, Stakeholder Management
Deloitte
03.2017 - 06.2018
- Resolved complex account-related issues and improved team process efficiency, contributing to enhanced client satisfaction
- Collaborated with stakeholders to identify and close process gaps, optimizing order cycle accuracy
- Improved operational performance by 15% through enhanced process compliance and mentoring
Client Relations Manager
TCS
10.2016 - 02.2017
- Acted as the Single Point of Contact (SPOC) for the buyer order cycle, ensuring smooth operations and timely issue resolution
- Provided both ground and online support as needed, ensuring client satisfaction and operational efficiency
- Coached and mentored new trainees on-the-job, ensuring successful onboarding and skill development
- Assisted the director in updating key policies that reduced the order processing time by 48 hours within a 9-day timeline, improving overall operational efficiency
Customer Service SME
Amazon
11.2014 - 06.2015
- Contributed to the establishment of foundational standards for customer service training and support
- Led floor support for new hires, ensuring smooth transitions and effective real-time issue resolution
- Consistently ranked in the top 10 for operational metrics and matrix adherence
Education
Bachelor of Technology - Computer Science
Monad University
01.2014
Intermediate Public Education -
Prathiba Junior College
01.2010
Secondary School Certificate -
Narayana Concept School
01.2008
Skills
- Strategic Planning
- Decision-Making
- Stakeholder Management
- Leadership
- Communication
- Multitasking
- Data Visualization
- Process Automation
- Active Directory
- SOP Development
- Process Optimization
- Cross-Functional Collaboration
- Governance
- Compliance
- Training
- Risk assessment
- Cost analysis
- Budget management
Certification
- Amazon Certified Trainer – Advanced Train the Trainer Program
- Certified Operations Trainer – LinkedIn Learning
- Certified Trainer in Adult Learning Principles and Corporate Training
- Behavioral Training Certification
- Technical Certifications: Windows Task Manager, Android & iOS, SQL
Hobbies and Interests
- Playing Drums & Guitar
- Long-distance Motorcycle Rides
- Cultural Exploration
- Online Gaming (MMORPG Genre)
Projects
Quality Improvement Project
Established a quality framework and governance tracker for trainers, ensuring adherence to training standards and reducing classroom extension rates to 0%.
Amazon FRITES Launch
Led the training team in transitioning Amazon FRITES content from in-person to remote training during the pandemic.
Successfully launched virtual classes and managed real-time support for trainers.
Alorica Amazon LOB Integration
Oversaw the training of Amazon as a line of business, growing the headcount from zero to 500 employees while maintaining high training quality and consistent performance metrics.
Timeline
Finance Manager (Corporate M3)
Connect Business Solutions
08.2023 - Current
Senior Trainer, Quality Analysis
Amazon
07.2022 - 02.2022
Product Trainer (Amazon Process)
Alorica
05.2022 - 08.2023
Analyst, System Administrator, Stakeholder Management
Deloitte
03.2017 - 06.2018
Client Relations Manager
TCS
10.2016 - 02.2017
Technical Support SME
Dell International Services
07.2015 - 09.2018
Customer Service SME
Amazon
11.2014 - 06.2015
Intermediate Public Education -
Prathiba Junior College
Secondary School Certificate -
Narayana Concept School
- Amazon Certified Trainer – Advanced Train the Trainer Program
- Certified Operations Trainer – LinkedIn Learning
- Certified Trainer in Adult Learning Principles and Corporate Training
- Behavioral Training Certification
- Technical Certifications: Windows Task Manager, Android & iOS, SQL
Bachelor of Technology - Computer Science
Monad University
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