Saikiran Bajjuri
Springfield Lakes
Summary
IT Support Officer with 2 years of experience in troubleshooting, system maintenance, network support, and user assistance in a medium-sized private company. Skilled in software installations, system updates, ticket management, and basic cybersecurity practices. Led a capstone project on Systems Platform Integration, researching API integration, cloud transitions, and dashboard solutions. Strong problem-solving, technical analysis, communication, and stakeholder collaboration skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Capstone Project Team Leader
Proven Energy
08.2024 - 12.2024
- Conducted in-depth research on API integration capabilities across existing platforms.
- Evaluated the transition from Google Workspace to Microsoft 365 and provided a strategic approach for implementation.
- Identified system inefficiencies and presented potential alternative platform solutions to the company.
- Designed a conceptual dashboard-style interface to enhance cross-platform data sharing.
IT Support
SCALENE WORKS PEOPLE SOLUTIONS LLP
08.2020 - 05.2022
- Assisted employees with basic troubleshooting of software, hardware, and connectivity issues.
- Provided support for system updates, software installations, and general IT maintenance.
- Helped maintain network stability, ensuring consistent access to internet and internal systems.
- Managed support tickets, logging and prioritizing technical issues for resolution.
- Guided users on common IT practices, such as email security, password management, and data backup procedures.
- Collaborated with IT teams to resolve issues and improve efficiency within the company.
Education
Master of Science - Information Systems
University of Southern Queensland
12-2024
BACHELOR OF TECHNOLOGY - Electronics and Communication Engineering
LOVELY PROFESSIONAL UNIVERSITY
06.2020
High School Diploma - MPC (Math, Physics, Chemistry)
SRI CHAITANYA JUNIOR COLLEGE
05.2016
Professional Year - IT
Performence Eduaction
Brisabne07-2026
Skills
- Microsoft Office Suites
- Cloud Solutions
- SharePoint
- Technical System Support
- Excel
- Network Routing and Switching
- Printer Server knowledge
- Remote Desktop Applications
- Asset and Inventory
- Network troubleshooting
- Backup and recovery
- System monitoring
- Communicating and Managing Clients
Certification
Microsoft 365 Fundamentals
Learning Microsoft 365(Office 365)
Customer service: problem solving and troubleshooting
Learning PC maintenance and performance
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
References
Provided upon requests
Timeline
Capstone Project Team Leader
Proven Energy
08.2024 - 12.2024
IT Support
SCALENE WORKS PEOPLE SOLUTIONS LLP
08.2020 - 05.2022
BACHELOR OF TECHNOLOGY - Electronics and Communication Engineering
LOVELY PROFESSIONAL UNIVERSITY
High School Diploma - MPC (Math, Physics, Chemistry)
SRI CHAITANYA JUNIOR COLLEGE
Master of Science - Information Systems
University of Southern Queensland
Professional Year - IT
Performence Eduaction
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