Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Saikiran Battu

Mumbai

Summary

Dynamic Assistance Coordinator at Europ Assistance India Pvt Ltd, adept at delivering exceptional customer support and resolving complex issues. Expert in emergency assistance and service coordination, utilizing strong problem resolution skills and data analysis with SQL and MS Excel to enhance operational efficiency and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Assistance Coordinator

Europ Assistance India pvt ltd
Mumbai
07.2024 - 04.2025
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided customers with information about local attractions and restaurants while waiting for their vehicle's repair or tow.
  • Provided accurate ETA updates to customers waiting for service.
  • Coordinated communication between customers, dispatchers, and technicians by relaying job details or relevant updates regarding a case.
  • Processed customer requests for emergency roadside assistance services, including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.

Education

BMS - Marketing

Mvm
Mumbai
06-2021

HSC -

Vidya Nidhi Jr College
Mumbai
05-2017

SSC -

Raj Rani Malhotra Vidyalaya
Mumbai
06-2015

Skills

  • Emergency assistance
  • Service coordination
  • Customer support
  • ETA management
  • Problem resolution
  • Customer relationship management
  • Data analysis
  • SQL
  • MS Excel

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Telugu
Beginner
A1

Hobbies

  • Cricket

Timeline

Assistance Coordinator

Europ Assistance India pvt ltd
07.2024 - 04.2025

BMS - Marketing

Mvm

HSC -

Vidya Nidhi Jr College

SSC -

Raj Rani Malhotra Vidyalaya

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Saikiran Battu