Saikiran Kunjathan
Summary
Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in CEH.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Analyst
TalaKunchi Networks Pvt Ltd
12.2022 - Current
- Provided safety reports and data analysis to building managers to inform security processes.
- Performed risk analyses to identify appropriate security countermeasures.
- Evaluated third-party vendors'' security posture during contract negotiations, ensuring adherence to organizational requirements and minimizing risk exposure.
- Conducted security audits to identify vulnerabilities.
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Reduced vulnerabilities by performing thorough penetration testing on a regular basis.
- Collaborated with IT teams to ensure seamless integration of security measures into existing infrastructure.
- Managed relationships with third-party vendors to ensure timely delivery of essential security products and services.
Customer Service Executive
PersolKelly India
12.2020 - 11.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Sr. Collection Service Executive
Teleperformance India
05.2019 - 10.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
- Reduced average call handling time through effective problem-solving techniques and efficient use of resources.
Customer Service Representative
Concentrix Daksh Business Services Pvt Ltd
03.2018 - 03.2019
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Executive
EPICENTER TECHNOLOGIES PRIVATE LIMITED
07.2017 - 01.2018
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided expert advice on products/services that align with individual client requirements to drive optimal outcomes for both parties.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
Bachelor of Science - Information Technology
Dr Babasaheb Ambedkar College of Science
Vasai, India 06.2014 - 12.2021
High School Diploma -
Holy Family Convent High School & Jr. College
Vasai, India 05.2012 - 03.2014
GED -
St. Anthony's High School
Mumbai, India 06.2005 - 04.2012
GED -
Holy Family English Medium School
Thrissur 06.1999 - 04.2003
Skills
- Critical Thinking Ability
- Application Security
- Risk Assessment
- Vulnerability Assessment
- Mobile Security
- Reverse Engineering
- Ethical Hacking
- Penetration Testing
Certification
- CEH - Certified Ethical Hacker (EC-Council)
- CAP - Certified APPSEC Practitioner (CAP) (The SecOps Group)
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Marathi
Beginner (A1)
Tamil
Beginner (A1)
Malayalam
Advanced (C1)
Reading, Listening to Misic
Likes to read Web Novels.
Likes to hear Relaxing, Pop & Rock, Electro, Indian, English, Malayalam, Telegu & Tamils songs.
Additional Information
Courses:
https://www.credly.com/badges/6d966345-32a0-4e6a-b213-53366f624baf/public_url
https://www.credly.com/badges/a35c5d47-efd6-4c9d-93eb-fed8d5d7c0c5/public_url
https://www.credly.com/badges/a1b5f4f7-d58a-4bf0-90b0-a66bfc4f296c/public_url
https://www.credly.com/badges/4a8e5c50-0f4c-41fa-88c3-8617c31e14d6/public_url
https://www.credly.com/badges/96aa0c3f-a184-459f-b462-1557bfcd9ef1/public_url
https://www.credly.com/badges/f71e4462-3c13-4633-9ea4-ba89493b1623/public_url
Timeline
Security Analyst
TalaKunchi Networks Pvt Ltd
12.2022 - Current
Customer Service Executive
PersolKelly India
12.2020 - 11.2022
Sr. Collection Service Executive
Teleperformance India
05.2019 - 10.2020
Customer Service Representative
Concentrix Daksh Business Services Pvt Ltd
03.2018 - 03.2019
Customer Care Executive
EPICENTER TECHNOLOGIES PRIVATE LIMITED
07.2017 - 01.2018
Bachelor of Science - Information Technology
Dr Babasaheb Ambedkar College of Science
06.2014 - 12.2021
High School Diploma -
Holy Family Convent High School & Jr. College
05.2012 - 03.2014
GED -
St. Anthony's High School
06.2005 - 04.2012
GED -
Holy Family English Medium School
06.1999 - 04.2003
- CEH - Certified Ethical Hacker (EC-Council)
- CAP - Certified APPSEC Practitioner (CAP) (The SecOps Group)
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