Saikiran Nanduri

Strategic Customer Success and Engagement: Governance, Risk Management, and Innovation: Business Development and Pre-Sales Excellence: Leadership and Operational Scaling:

● Directed customer success operations for a $50Bn+ enterprise, driving satisfaction, adoption, and growth across government, BFSI, and enterprise accounts.

● Delivered $3M+ annual revenues with gross margins exceeding 40%, ensuring alignment with customer business objectives and strategic goals.

● Cultivated strong C-level relationships, driving account penetration and reinforcing long-term partnerships.

● Established governance frameworks to mitigate risks and drive adoption success, ensuring seamless alignment with stakeholder expectations.

● Automated workflows and developed repeatable methodologies to enhance operational efficiency and customer experience consistency.

● Led strategic business reviews to provide actionable insights and improve Net Promoter Scores (NPS) and renewal rates.

● Spearheaded pre-sales initiatives with a $5M+ annual pipeline, reducing deal closure times through tailored AI/ML-driven solutions and consultative strategies.

● Designed and implemented successful RFPs, securing high-value contracts and expandingpresence in competitive markets.

● Collaborated withsales, product, and consulting teams to deliver transformational value anddrive enterprise-level growth.

● Mentored and inspired cross-functional teams, fostering a culture of collaboration, innovation, and excellence.

● Operationalized global programs to ensure scalability and efficiency in customer success and engagement functions.

• Managed high-value accounts across SEA, Taiwan, and ANZ, achieving revenue and margin targets through innovative, data-driven optimizations
• Delivered customized campaign strategies leveraging advanced analytics to improve client ROI and engagement
• Cultivated strong relationships with senior stakeholders, aligning product offerings with varied vertical needs
• Drove customer success through automated bidding strategies, tailored training, and collaborative team efforts

• Company Overview: Headquartered in Philadelphia, USA, Pathway is a technology company that provides solutions for improving the efficiency, performance, and sustainability of automotive & machinery industries
• Led sales and business development initiatives across automotive and machinery sectors, emphasizing solution-based approaches to drive growth
• Strengthened client relationships, resulting in repeat business and consistent market expansion
• Developed and executed strategies to position solutions effectively, enhancing client value
• Headquartered in Philadelphia, USA, Pathway is a technology company that provides solutions for improving the efficiency, performance, and sustainability of automotive & machinery industries

• Directed automation and instrumentation projects across 20+ manufacturing units, achieving significant operational efficiency improvements
• Implemented advanced monitoring systems, reducing downtime and streamlining production processes