Sai Kiran P

Hyderabad,TG

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Support Specialist

24-7 Intouch

04.2016 - 03.2024

Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Narayana Junior College

Nellore, India

05.2006

Skills

Teamwork and Collaboration
Problem-Solving
Attention to Detail

Team motivation
Customer Relationship Management (CRM)

Languages

Telugu

Upper intermediate (B2)

English