Summary
Overview
Work History
Education
Skills
Personal Profile
Disclaimer
Projects
Languages
Timeline
Generic

Saikiran Puli

Hyderabad

Summary

  • Over 7+ years of experience in operations in which 4+ yrs of experience as a leader of various teams
  • An effective team player and a visionary individual with proven excellence in directing geographically dispersed multi-functional teams (Operations, Business & Data Analyst, Training, PEX, etc) to deliver successfully
  • Experience in managing mapping escalations raised by engineers and the product
  • Expert in proposing various quality management initiatives to improve the overall quality of the product
  • A result oriented business professional with proven abilities in team building, planning, managing projects, improving efficiency of operations and detailing project information to determine effective processes for operations.

Overview

8
8
years of professional experience

Work History

Group Leader

Wipro
03.2022 - Current
  • Handle a team size of 80 to 120 members.
  • Managing the performance of the direct reportees, and conducting periodic reviews.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time, and to a high standard.
  • Developed strategies to increase team productivity, and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress, and enforced deadlines.
  • Assigned projects and distributed tasks to team members as per their areas of expertise.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Conducted regular performance evaluations, providing constructive feedback, and personalized coaching.
  • Implemented strategic plans to enhance team performance and productivity.

Team Leader

Wipro
12.2019 - 03.2022
  • Handle a team size of 20 members
  • End-to-end responsibility for the execution and day-to-day monitoring of the assignment.
  • Publish the quality report on a regular basis to improve quality.
  • Define and ensure an effective work allocation process for auditors.

Analyst

Wipro
06.2017 - 12.2019
  • Analyst in Wipro - June 2017 - Dec 2019 (2 year)

Education

B-tech -

JNTU
01.2015

Inter -

TSBIE
01.2011

SSC -

BSET
01.2008

Skills

  • Google Maps: Led and successfully launched maps for multiple countries across the world
  • Value Stream Mapping: Suggested changes in POI and hyperlocal workflow based on impact for the enterprise use case that resulted in covering more cities within the same cost
  • Quality Assurance: Implemented an auto-monitoring process to eliminate errors by using scripts for improving the quality of the product
  • Quality Control Optimization: Proposed sample QC framework to reduce costs
  • Process reengineering - remapped the mapping workflow, helped process efficiency gain by 30%
  • Dashboard - Spearheaded dashboard development for project and process tracking, which helped save time on manually tracking data
  • Managed various programs (Enterprise, Built, Maintenance, and Escalations) at the client location (Google, Hyderabad) on mapping business
  • Improved process efficiency by driving ideas in the account that resulted in cost savings
  • Work with the Engineering team to prepare WBS (Work Breakdown Structure) Preparing estimates and agreeing project time-lines and deadlines with client
  • Monitoring project risks and scope creep to identify potential problems and prepare contingency plans

Personal Profile

Hyderabad

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge.

Projects

GT refers to ground truth where we do all the basic mapping work. LG, IR, IS are the core stages., RMI refers to Report Map Issue where the user reports the data concerns which are attended by a specific trained team., Autochecks are the system generated issues that identify the errors which are not usually identified by the human eye., Enhancement refers to the projects which improve the map's quality. Like Street names, POI's etc., Deals with all client and Stakeholder evals which improves the quality of the product, Handled Quality team, Where our primary focus is to maintain the quality of the product and improve the product with suggesting new ideas., 3PPO team takes care of enterprise maps. Our role was to meet the SLA's and Provide new suggestions which can build new work for the team and improve the product.

Languages

Languages Known: English, Hindi &Telugu

Timeline

Group Leader

Wipro
03.2022 - Current

Team Leader

Wipro
12.2019 - 03.2022

Analyst

Wipro
06.2017 - 12.2019

B-tech -

JNTU

Inter -

TSBIE

SSC -

BSET

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Saikiran Puli