Summary
Overview
Work History
Education
Skills
Timeline
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SAI KIRAN VUNNAM

Summary

As a Senior Salesforce developer employed at a USA-based health domain, my primary objective is to create and implement Salesforce solutions that facilitate the health care operational processes. In my role, I am responsible for a range of tasks, including designing and developing custom applications and integrations, coding in Apex, creating Triggers, configuring, and customizing Salesforce functionality, and collaborating closely with fellow developers, business analysts, and stakeholders. Furthermore, I am accountable for ensuring that the Salesforce platform adheres to the health domain security and regulatory standards.

Dedicated and certified Salesforce Administrator and Developer with more than 5.5+ years of experience with a specialized interest and energy for shaping and visually representing data. Driven by an individual pledge to serve, tackle difficulties and outperform. Substantial knowledge on the execution and improvement of the salesforce.com life cycle, including business process analysis and prerequisites.

Overview

7
7
years of professional experience

Work History

SENIOR SOFTWARE ENGINEER

WILCO SOURCE PVT LIMITED
12.2023 - Current
  • Managed the persistent line of support/project requests from sales, marketing, finance, human resources, development, and IT users, solving all issues with close attention on customer satisfaction
  • Analyzed business requirements and resolved case requests including configuration/customization of profiles, permission sets, public groups, static resources, creation of assignment rules, workflows, roles, role hierarchy, forecasting, field-level security, record types, creation of email alerts and templates for case management, queues, reports, dashboards, and identification/documentation of errors
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
  • Created Health Cloud and Service Cloud Knowledge Base articles for salesforce.com customers
  • Provided the essential technical training to the team members in resolving crucial and multifaceted performance and security issues related to the products
  • Conducted tests for all classes and triggers to support deployment activities
  • Worked on custom objects, application, and custom report types.

SALESFORCE DEVELOPER

WIREDBRAINS.IO
07.2023 - 11.2023
  • Analyzed business requirements and resolved case requests including configuration/customization of profiles, permission sets, public groups, static resources, creation of assignment rules, workflows, roles, role hierarchy, forecasting, field-level security, record types, creation of email alerts and templates for case management, queues, reports, dashboards, and identification/documentation of errors
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
  • Managed the persistent line of support/project requests from sales, marketing, finance, human resources, development, and IT users, solving all issues with close attention on customer satisfaction
  • Created Sales Cloud and Service Cloud Knowledge Base articles for salesforce.com customers
  • Provided the essential technical training to the team members in resolving crucial and multifaceted performance and security issues related to the products
  • Conducted tests for all classes and triggers to support deployment activities
  • Worked on custom objects, application, and custom report types.

SALESFORCE DEVELOPER

QUANTALITY BUSINESS SOLUTIONS PVT LTD.
04.2022 - 06.2023
  • Managed the persistent line of support/project requests from sales, marketing, finance, human resources, development, and IT users, solving all issues with close attention on customer satisfaction
  • Analyzed business requirements and resolved case requests including configuration/customization of profiles, permission sets, public groups, static resources, creation of assignment rules, workflows, roles, role hierarchy, forecasting, field-level security, record types, creation of email alerts and templates for case management, queues, reports, dashboards, and identification/documentation of errors
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
  • Created Sales Cloud and Service Cloud Knowledge Base articles for salesforce.com customers
  • Provided the essential technical training to the team members in resolving crucial and multifaceted performance and security issues related to the products
  • Conducted tests for all classes and triggers to support deployment activities
  • Worked on custom objects, application, and custom report types.

SALESFORCE DEVELOPER

MACROSERVE TECHNO SOLUTIONS PRIVATE LIMITED
05.2020 - 03.2022
  • Executed automated escalation and alert notification and automated surveys to measure customer satisfaction
  • Created and supervised service request status information and reports supported queues and case escalation rules, and added new support products and/or resolution codes
  • Executed real-time reports to gauge sales achievement such as current and historical case volumes with an overview of currently open items by queue and owner and for measuring response and resolution spans
  • Evaluated business requirements and resolved case requests including configuration/customization of profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, queues, reports, dashboards, and identification/documentation of errors
  • Worked on custom objects, static resources, page layouts, workflows, validation rules, custom settings and custom labels
  • Adapted marketing applications to create a web for leading forms, assigning tasks, and managing workflows
  • Worked with various communication solution such as knowledge bases, email templates and workflow alerts and notifications
  • Implemented support and follow up processes such as surveys including those of employee satisfaction.

SALESFORCE ADMINISTRATOR

MACROSERVE TECHNO SOLUTIONS PRIVATE LIMITED
01.2018 - 05.2020
  • Formed user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing staff
  • Designed and installed custom tabs, validation rules, approval processes and autoresponse rules for automating business flow
  • Organized profiles and administrative permissions to grant or deny user access to platform features
  • Created customized dashboards for the case team members to closely monitor the cases assigned and to share feedback across the company
  • Executed pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects
  • Adapted marketing applications to create a web for leading forms, assigning tasks, and managing workflows
  • Participated in the preparation of business requirement and functional requirement documents
  • Restructured implementation of solutions for customizing applications within salesforce.com
  • Delivered training of salesforce.com to sales and marketing teams.

Education

B-Tech -

KKR & KSR Institute of Technology and Science
Guntur, Andhra Pradesh
05.2017

Intermediate -

Sri Chaitanya Jr College
Vijayawada
03.2013

Skills

  • Salesforce Developer
  • LWC
  • AURA
  • HTML
  • CSS
  • Java Script

Timeline

SENIOR SOFTWARE ENGINEER

WILCO SOURCE PVT LIMITED
12.2023 - Current

SALESFORCE DEVELOPER

WIREDBRAINS.IO
07.2023 - 11.2023

SALESFORCE DEVELOPER

QUANTALITY BUSINESS SOLUTIONS PVT LTD.
04.2022 - 06.2023

SALESFORCE DEVELOPER

MACROSERVE TECHNO SOLUTIONS PRIVATE LIMITED
05.2020 - 03.2022

SALESFORCE ADMINISTRATOR

MACROSERVE TECHNO SOLUTIONS PRIVATE LIMITED
01.2018 - 05.2020

B-Tech -

KKR & KSR Institute of Technology and Science

Intermediate -

Sri Chaitanya Jr College

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