Sai Kiran Reddy N

Work History

Wooqer

Bangalore, Karnataka

03.2024 - Current

Assisted in product demonstrations to showcase key functionalities.
Monitored market trends and collaborated closely with the product team to align offerings with industry needs.
Supported account executives in closing enterprise deals by providing technical insights and strategic guidance.
Achieved a 100% conversion rate for POCs by demonstrating ROI and delivering tailored solutions to enterprise clients.
Developed dynamic dashboards using SQL to enhance reporting and data visibility.
Collaborated with sponsors to understand their requirements, design solutions, and prepare Statements of Work (SOWs).
Worked closely with technical teams to develop and implement customizations for enterprise clients.

Wooqer

Bangalore

08.2022 - 03.2024

Achieved the fastest time to create initial success plans for nearly 100+ clients across diverse industries and regions, ensuring user adoption within a remarkable 7-day timeframe.
Innovatively designed and implemented daily dashboards for all onboarded clients, offering a comprehensive overview of regional, cluster, and area-specific performance statistics.
Collaborated closely with over 100 C-level executives to grasp their current challenges and introduced digital solutions to address their unique issues.
Maintained consistently high customer satisfaction scores (CSAT) above 90 and an average health score of 85+ from all onboarded customers.
Provided training to new employees on the product, ensuring a smooth transition into their roles.
Mentored and guided a team of three, nurturing their professional growth and development.
Developed comprehensive Standard Operating Procedures (SOPs) for pre-onboarding, onboarding, and off-boarding processes to streamline operations and enhance efficiency.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service

Lowes

Bangalore

06.2021 - 08.2022

Collaboratively spearheaded successful online launch of collections and PCRs in alignment with seasonal trends, resulting in substantial revenue boost of $50 million for company. This achievement was made possible through close collaboration with brand advocates and pricing teams.
Played pivotal role in UATs for seamless introduction of new features into production.
Streamlined validation process for Collections and PCRs, automating tasks from product code verification and quantity validation to image handling. This optimization, achieved in collaboration with diverse technical teams to acquire necessary APIs, significantly reduced time required from 5 hours to just 5 minutes.
Provided guidance and mentorship to team of two newly onboarded members, ensuring their successful integration into team and fostering their professional growth.
Communicated findings and insights to senior management to establish best practices and guide analysis into action and results