Saikrishna
Software Support
Chennai
Summary
Experienced [Monitoring Tool] Support Engineer familiar with user support and root cause analysis. Advanced knowledge of [Issue handling] operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Software Support Engineer
Anunta technology Management Service Ltd
Chennai
09.2021 - Current
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
- Took ownership of [SCB] service level agreement accounts, safeguarding contractual compliance and maintaining uninterrupted [Type] services.
- Provided initial support on software tickets submitted for [Product or Service], maintaining resolution rate of [100]%.
Associate
Amazon development Center
Chennai
10.2019 - 09.2021
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Bachelor of Science - Computer Science
Patrician College Of Arts And Science
Chennai, India 06.2011 - 05.2014
Skills
Critical Issue Handling, Prod push deployment development Related Things, Team managing & Team player
Certification
Selenium
Timeline
Software Support Engineer
Anunta technology Management Service Ltd
09.2021 - Current
Associate
Amazon development Center
10.2019 - 09.2021
Bachelor of Science - Computer Science
Patrician College Of Arts And Science
06.2011 - 05.2014