Experienced Senior Support Engineer with over 8 years of hands-on experience delivering top-tier technical support in various enterprise environments. Specializing in Azure, Microsoft 365, Dynamics, Windows Server, APIs, Microsoft Partner Center and GitHub. Proficient in advanced troubleshooting, root cause analysis, and proactive issue resolution to maintain high partner and customer satisfaction levels through effective incident management. Proven track record of mentoring junior engineers and optimizing operational processes to foster continuous improvement.
Written/Verbal Communication
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