- Owning and assigning the site issues from 360 Deg (owning, driving the inputs from stakeholders, and providing the resolution to the site).
- Identifying, tracking, and following custom design requirements with the team and both internal and external stakeholders for successful completion, along with capturing additional efforts from the team for accountability.
- Leading, training, and building a team of different expertise levels and domain knowledge to carry out assigned tasks, with more accountability and ownership. Predicting future workload, mentoring, and job management.
Previous roles at Fluence.
- Sr. Manager – Sustaining Hardware Engineering from January 2024 to March 2025.
- Manager – Requisition Engineering from May 2023 to December 2023.
- As Director of the global Sustaining Hardware Engineering team, I am responsible for solution delivery, and I act as the primary contact for stakeholders and project managers on critical issues. This role requires resolving product concerns across regions, fostering cross-functional collaboration, and driving alignment with company objectives.
- I serve as a strategic link between internal teams and leadership, ensuring goals are met through initiatives like demonstrating the four-pillar model, and implementing 5S practices. My technical and operational roadmap includes transitioning new products to sustaining, integrating regional requirements, and minimizing site failures. I also facilitate collaboration to address organizational challenges, such as cost reduction and process customization, while maintaining team focus through automated dashboards that clarify daily priorities.
- My focus is translating leadership strategies into actionable plans, providing metrics and updates, and ensuring efficient, innovative team performance.
Roles and Responsibilities.
- Led cross-functional teams to enhance hardware product reliability, resulting in significant improvements in customer satisfaction and product performance.
- Spearheaded initiatives for continuous improvement in hardware design, achieving enhanced quality control, cost reduction, and short-term corrective actions.
- Directed the implementation of Hypercare support for the new product with a five-pronged strategy for handoff, site support, and training, updating the product, and addressing quality issues.
- Addressing site issues holistically, coordinating stakeholder input, and resolving root causes across areas like enclosures, batteries, inverters, supply chain, and quality.
- Leading custom design projects, building new processes, specialized teams, and hiring project managers for new product variants, including financial accounting for team efforts, and reducing overall time required with quality.
- Mentoring and coaching team members for technical, personal, and management growth, which improved morale and expanded the team from 3 to 16 members, with 5 dotted-line reports.
- Established metrics for assessing engineering performance, driving accountability, and continuous feedback loops to enhance team productivity and project outcomes, and building trust through monthly reporting to stakeholders and leadership.
- Managed project lifecycles for sustaining engineering efforts, ensuring alignment with organizational goals and timely delivery of critical milestones.
Key Leadership Initiatives and Achievements.
- Expanded the team to manage broader technical tasks, yielding an 86% product issue resolution rate, and four patent submissions.
- Coached five leaders, reducing dependency, and cultivating project confidence.
- Developed Jira-based dynamic dashboards for real-time workload and issue tracking.
Technical and Process Improvements.
Enhancing Product Design for Tough Conditions.
- We addressed design gaps for challenging environments, introducing IP65 protection and fire mitigation systems for batteries, directly supporting over $600 million in specialized project delivery.
Chiller Hardware Ownership and Improvement.
- Led 8D analyses for chiller water pressure issues, selected alternative materials, qualified vendors for cost reduction, and ensured compliance with refrigerant requirements.
Design Checklist and Handoff Process
- Developed and maintained design checklists from past product experiences to guide reviews, proactively close gaps, and improve reliability, availability, and costs during the new product handoff.
- Led cross-functional teams to drive innovative hardware solutions, enhancing product performance and reliability across multiple projects.
- Managed end-to-end hardware development processes, ensuring alignment with project timelines and quality standards, resulting in improved project delivery.
- Spearheaded the implementation of advanced testing protocols, which significantly reduced product failure rates and increased customer satisfaction.
- Collaborated with software engineering teams to integrate hardware and software systems, optimizing overall system functionality and user experience.
- Mentored junior engineers in best practices for hardware design, fostering a culture of continuous improvement and knowledge sharing within the team.
- Analyzed product lifecycle data to identify trends and inform design enhancements, leading to more sustainable and efficient hardware solutions.