Sai Krishna S
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organize myself and work exhibiting leadership qualities when the situation demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
UnifyCX
Mysore
01.2025 - Current
- Knowledge of website creation using tools like Website Builder, HTML, WordPress, MySQL, and PHP
- Hands-on experience with web hosting tools including cPanel and WHM
- Working knowledge of Domain Registration, Email Configuration, FTP, SMTP, and basic UNIX file handling commands.
- Skilled in diagnosing and resolving 404 and 500 errors, email bounce backs, and DNS-related issues.
- Proficient in troubleshooting network protocols such as IP, DNS, ping, ipconfig, and tracert
- Exposure to international customer handling through live chat platform
- Familiar with industry metrics such as CSAT (Customer Satisfaction Score), FCR (First Call Resolution), Quality Score, KRA (Key Result Areas), and PMS (Performance Management Systems).
- Demonstrated ability to multitask effectively, including improved typing speed and use of keyboard shortcuts.
- Strong ability to adapt to new tools and technologies in a fast-paced support environment.
- Recognized for maintaining an excellent Quality Score through adherence to standard procedures and customer-first communication.
Customer Service Executive
Tech mahindra
Ambattur
01.2024 - 01.2025
- Knowing the process and working with the team to resolve day-to-day customer issues.
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide product recommendations and information to customers.
- Collaborate with other departments to ensure customer satisfaction.
- Stay up-to-date on product Knowledge and industry trends.
- Handled high-volume inbound/outbound calls while maintaining quality standards.
- Proactive team player with a positive attitude and the ability to work in shifts.
- Ability to empathize with customers and deliver a positive experience.
Quality Engineer
Ashok Leyland
Ennore
11.2019 - 06.2022
- Ensured timely delivery of high-quality products through effective coordination with cross.
- Assisted in training new QA engineers, providing guidance on best practices and company specific procedures.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations and updates as needed.
- Participated in available training to improve knowledge.
- Fixed identified issues to improve workflows.
- Developed and maintained a defect database for known issues.
Education
M.B.A - Production and operation management
Alagappa university
01.2023
B.E - Mechanical Engineering
Anna University
01.2019
12th -
Velankanni Higher Secondary School
01.2015
10th -
SMT.Narbada Devi J Agarwal Vivekananda Vidyalaya Junior College
01.2013
Skills
- Customer service experience
- Performance tracking
- Time management
- Cross-functional team collaboration
- Strong problem solver
- Knowledge of customer service standards and regulations
- Ticket management
- Multi-channel Customer support
- Organize myself and work
- Teamwork and positive attitude
- CRM
- Microsoft Office
- Communication and interpersonal skills
- Putty
- SQL
- Marketing skills
- Training materials development
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Certification
- Advanced Certification in Software Engineering and Information Technology - IIT Madras ( Great lakes )
Timeline
Technical Support Engineer
UnifyCX
01.2025 - Current
Customer Service Executive
Tech mahindra
01.2024 - 01.2025
Quality Engineer
Ashok Leyland
11.2019 - 06.2022
M.B.A - Production and operation management
Alagappa university
B.E - Mechanical Engineering
Anna University
12th -
Velankanni Higher Secondary School
10th -
SMT.Narbada Devi J Agarwal Vivekananda Vidyalaya Junior College
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