MS Office
Sai Krishna Vadlamudi
Bengaluru
Summary
Enthusiastic professional with a 9+ years of overall experience in Technical Support, VFX/ Animation Industry as a creative and Production expert, expertise where skills are an additional support to the company growth, in the areas of understanding the requirement, production resource planning, work allocation to tracking and successful delivery of the projects. A quick learner who always strive to upgrade with the latest knowledge which helps in troubleshooting the project queries and believes in teamwork. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert ShotGrid and ShotGrid user. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Qualified Advanced Technical Support Specialist with 2.8 years of helpdesk and customer service experience. Provides comprehensive ShotGrid support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
9
9
years of professional experience
1
1
Language
Work History
Technical Support Specialist
Autodesk
08.2021 - Current
- Assisted global customers in identifying issues and explained solutions to restore service, troubleshooting issues and functionality.
- Collaborated with engineering, dev team to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved 15 technical support inquiries per day.
Production Coordinator
Technicolor Animation
08.2020 - 08.2021
- Handling Complete Assets Pipeline, closing working with Animation and Post Team for delivering assets as per requirement
- Worked as Animation Production Coordinator Handled nearly 80 asset team.
- Maintain delivery schedule and planning of resources.
- Preparing weekly reports and productivity reports
- Maintain delivery schedule and planning of resources Preparing weekly reports and productivity reports.
- Prepared and maintained comprehensive production reports to highlight production for management review.
Senior Production Coordinator
Toolbox Studios
11.2019 - 03.2020
- Assistance in costing negotiation and margin management from vendors
- Coordinated with production team to support productivity targets and deadline management.
- Developed and maintained efficient production processes and procedures.
- Communicated scheduling with 50+ employees to promote on-time delivery.
Show Production Coordinator
Anibrain India
08.2018 - 10.2019
- Successfully delivered multiple lists of shows across all departments.
- Tracked records, filed documents and maintained communication between clients to internal creative teams.
- Handled following list of shows across all departments along with client communication and internal show scheduling/Planning.
List of shows:
• Minamata (Client Name: Lipsync)
• Brooklyn (Client Name: One of Us)
• Geminiman (Client Name: Weta Digitals)
• Wonder Woman 1984 (Client Name: Framestore)
• Hobbs and Shaw (Client Name: One of Us)
Some other
Production Coordinator
DNEG/PRIME FOCUS WORLD CREATIVE SERVICES
12.2016 - 07.2018
- Responsible for preparing schedules and tracking shows across all levels (Roto, Depth, Paint & Elements)
- Created and maintained schedules and provided internal support for creative teams.
- Created and maintained detailed reports and schedules of all production tasks.
- Collaborated with production team to support effective resource allocation.
- Coordinated with production team to support productivity targets and deadline management.
- Communicated scheduling with 90+ employees to promote on-time delivery.
Stereo/Roto ARTIST
DNEG/PRIME FOCUS WORLD CREATIVE SERVICES
09.2014 - 12.2016
- Roto/Stereo compositing artist have worked on multiple stereo projects.
- Applied deep understanding of 2D and 3D tracking to improve continuity throughout project.
- Mastered manual, motion-blur and defocus techniques.
- Maintaining consistency of visuals and style throughout production
- Integrating 2D and 3D elements of shot while balancing creative and technical side of each component using Rotoscoping mattes and paint clean plates.
- Used Fusion to complete rotoscopy projects.
- Created realistic hair and fur details for projects
Education
2D Composting - Visual Effects
Pixelloid Studios
Guntur08-2014
High School Diploma -
BELL & BENNETT English Medium High School
Addanki, Andhra Pradesh03-2011
Skills
- Team Work
- Team Leadership
- Vendor management
- Multi-Tasking
Software
ShotGrid
Autodesk Maya
Adobe Photoshop
Fusion
Nuke
Silhouette
Timeline
Technical Support Specialist
Autodesk
08.2021 - Current
Production Coordinator
Technicolor Animation
08.2020 - 08.2021
Senior Production Coordinator
Toolbox Studios
11.2019 - 03.2020
Show Production Coordinator
Anibrain India
08.2018 - 10.2019
Production Coordinator
DNEG/PRIME FOCUS WORLD CREATIVE SERVICES
12.2016 - 07.2018
Stereo/Roto ARTIST
DNEG/PRIME FOCUS WORLD CREATIVE SERVICES
09.2014 - 12.2016
2D Composting - Visual Effects
Pixelloid Studios
High School Diploma -
BELL & BENNETT English Medium High School
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