Sai Kumar Adugani
Summary
Technical support specialist with 2+ years of experience diagnosing and resolving software, hardware, and network issues to ensure seamless user experiences. Proven expertise in implementing innovative technical support strategies.
Overview
2
2
years of professional experience
Work History
Technical Support Advisor
Concentrix
05.2024 - Current
- Troubleshoot application, internet, OS, and network configuration issues in-depth.
- Provided technical support via voice, chat, and email for hardware and software problems.
- Diagnosed and resolved user-reported technical issues efficiently.
- Used remote tools and internal resources to solve complex technical problems.
- Documented common issues, troubleshooting steps, and solutions for future use.
- Handled escalated cases by coordinating with senior support teams for resolution.
- Collaborate with team members to improve support processes and systems.
Technical Support Trainee
Movate Technologies
03.2023 - 04.2024
- Provided technical support for Apple Maps users, focusing on Points of Interest (POIs).
- Analyzed user-reported issues and verified POI accuracy using multiple data sources.
- Resolved POI discrepancies in address, name, and category information.
- Trained new team members on troubleshooting procedures and platform updates.
- Edited and troubleshot HTML content related to mapping applications.
Education
Bachelor of Technology (B.Tech) -
Marri Laxman Reddy Institute of Technology,
Hyderabad, India06-2022
Skills
- Software & Hardware Troubleshooting
- Installation & Configuration
- Network Support, TCP/IP
- System Administration
- JIRA, ServiceNow
- Linux, SQL
Timeline
Technical Support Advisor
Concentrix
05.2024 - Current
Technical Support Trainee
Movate Technologies
03.2023 - 04.2024
Bachelor of Technology (B.Tech) -
Marri Laxman Reddy Institute of Technology,
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