Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Linkedinprofile
Timeline
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SaiKumar Balapuram

Hyderabad

Summary

Results-oriented Implementation Consultant with extensive experience at Syntrum, specialized in customer relations and API integration. Achieved a high first-contact resolution rate while enhancing HRIS functionalities, demonstrating a commitment to excellence. Proficient in professional analytics and relationship management, leading to increased customer retention and optimized systems. Seeking to leverage expertise in a dynamic environment to drive further success.

Overview

8
8
years of professional experience

Work History

Implementation Consultant

Syntrum
Chennai
11.2023 - Current
  • Responsible for overseeing the design, implementation, maintenance, and optimization of the organization's HRIS, ensuring that it meets the needs of the HR department and align with business objectives
  • Handled end to end implementation for clients such as Kanoo-elite, HOS, Mx player, Sanghi cements namely few.
  • Develop and implement HRIS policies, procedures, and best practices to ensure efficient system usage, and compliance with regulatory requirements.
  • Implemented changes requested by customers within established timelines while maintaining high standards of quality.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide appropriate advice when needed.

Consultant

Darwin box
11.2021 - 11.2023
  • Responsible for handling 40+ clients as a single agent, along with handling their queries, participating in their MOM calls, taking requirements, implementing their attendance, onboarding, recruitment, custom and standard flows, and also performing account management for those clients.
  • Support the implementation process, guiding clients through the onboarding and configuration of the Darwinbox platform to ensure a successful and smooth transition
  • Address client issues and concerns promptly, providing effective solutions, and escalating technical issues to the appropriate teams.
  • Major clients include Moengage, Mamaearth, Sanghi cements, Avendus, MX Player, TVS SCS, Bizongo, MPL, Sannam S4, Opcito, Havmor, Zepto, Sigmoid, Nium, Laerdal, Mygate, Ramky, Lexmark, Pando, Tata Straive, Toyoto connected
  • Was the single agent for around 42+ clients where I resolved all their queries, raised requirements and participated in client calls along with customer success managers

ASSOCIATE

AMAZON
04.2017 - 11.2021
  • Worked as CS- ASSOCIATE for North America at AMAZON for 4.8 years
  • Respond to customer inquiries, concerns, and complaints promptly and professionally through various communication channels, including phone, email, and chat
  • Assist customers with order placements, modifications, cancellations, and tracking to ensure a seamless buying experience
  • Escalate complex customer issues to appropriate teams or supervisors while maintaining ownership of the case until resolution
  • Worked as an SME for 3 months with Amazon

DIGITAL INTERACTION ADVISOR

24[7].AI
08.2016 - 01.2017
  • Provide exceptional customer support via digital channels, including live chat, email, and social media, ensuring timely and personalized responses to inquiries and technical issues
  • Demonstrate expert knowledge of Kohl's USA products and services, guiding customers through the online retail process and troubleshooting complex payment, delivery and purchases problems with a high first-contact resolution rate of 90%

Education

MBA -

Osmania University
01.2021

BTECH -

JNUTH
01.2016

INTERMEDIATE - SSC

NARAYANA JUNIOR COLLEGE
Hyderabad
01.2012

SSC -

St Anthony's high school
01.2010

Skills

  • Customer Relations
  • Customer Retention
  • Account Management
  • Implementations
  • Team Management
  • Professional Analytics
  • MS Excel
  • PowerPoint
  • CE Solutioning
  • API Integration
  • SSO
  • Related Technologies

Accomplishments

  • Awarded for 'managing most of the customer's queries with ease'
  • Awarded for 'Highest issue resolved in a year'
  • Recognized as 'Game Changer' and 'Alpha Player'
  • Was part of Client mapping within 3 months of joining (First of the kind in the organization)

Hobbies and Interests

  • Traveler
  • Food Researcher
  • Art Enthusiast

Languages

  • English
  • Hindi
  • Telugu

Linkedinprofile

linkedin.com/in/balapuram-sai-kumar-216904105

Timeline

Implementation Consultant

Syntrum
11.2023 - Current

Consultant

Darwin box
11.2021 - 11.2023

ASSOCIATE

AMAZON
04.2017 - 11.2021

DIGITAL INTERACTION ADVISOR

24[7].AI
08.2016 - 01.2017

MBA -

Osmania University

BTECH -

JNUTH

INTERMEDIATE - SSC

NARAYANA JUNIOR COLLEGE

SSC -

St Anthony's high school

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