Ganesh Angadi
Navi Mumbai
Summary
Experienced in delivering comprehensive implementation, configuration, and support for BMC Client Management and BMC Discovery, focusing on asset discovery and inventory management. Managed the development of application models to facilitate service impact analysis while customizing discovery patterns to align with business requirements. Collaborated with cross-functional teams to ensure seamless integration of BMC tools with ITSM systems, addressing client connectivity and data synchronization challenges effectively.
Overview
3
3
years of professional experience
Work History
Associate Technical Consultant
Kinsfolk Technology pvt Ltd
Pune
01.2024 - Current
- Delivered end-to-end implementation, configuration, and support for BMC Client Management (BCM) and BMC Discovery.
- Managed asset discovery, inventory collection, remote control through BCM.
- Developed and maintained application models in BMC Discovery to support service impact analysis.
- Configured and customized discovery patterns, credentials, and access permissions to meet business needs.
- Troubleshot issues related to client connectivity, discovery failures, and data synchronisation between BMC tools and ITSM systems.
- Collaborated with cross-functional teams to integrate BMC tools with platforms like Remedy/Helix and ensure end-to-end visibility.
L2 Desktop Support Engineer
Impact Infotech Pvt Ltd Client Location (Aditya Birla Health Insurance)
Mumbai
06.2023 - 12.2023
- Diagnosed and resolved hardware/software issues related to Windows OS, Microsoft Office,Outlook and third-party applications.
- Handled user account administration tasks in Active Directory, including password resets, account unlocks, and group membership modifications.
- Configured, deployed, and troubleshooted desktops and laptops, including OS imaging, driver installations, and application setup.
- Managed remote support sessions using tool like BMC Client Management providing assistance to off-site users.
- Coordinated with vendors for hardware repairs and warranty claims when required.
Desktop Engineer, L2
Resource Power Consultancy (Aditya Birla Health Insurance)
Mumbai
08.2022 - 05.2023
- Diagnosed and resolved hardware/software issues related to Windows OS, Microsoft Office,Outlook and third-party applications.
- Handled user account administration tasks in Active Directory, including password resets, account unlocks, and group membership modifications.
- Configured, deployed, and troubleshooted desktops and laptops, including OS imaging, driver installations, and application setup.
- Managed remote support sessions using tool like BMC Client Management providing assistance to off-site users.
- Coordinated with vendors for hardware repairs and warranty claims when required.
Education
Bachelor of Science - Computer Science
Tilak College of Science And Commerce
Vashi05-2021
12th Higher Secondary Certificate - Science
Swami Vivekanand Sankul
Sanpada02-2018
10th Secondary School Certificate - Junior High Education
Terna Vidyalaya
Nerul03-2016
Skills
- BMC Client Management (BCM): Endpoint management, remote control, software deployment, compliance enforcement, asset inventory
- BMC Discovery: Infrastructure discovery, dependency mapping, application modeling, CMDB integration
- Operating Systems: Windows (7/10/11/Server), Linux (RHEL)
- Remote Support Tools: BMC Remote Control, AnyDesk, RDP
- CMDB & Service Modeling: Data population using Discovery, data quality, and normalization
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Kanada
Intermediate (B1)
B1
Hobbies & Interest
- Play online games
- Watching cricket
Timeline
Associate Technical Consultant
Kinsfolk Technology pvt Ltd
01.2024 - Current
L2 Desktop Support Engineer
Impact Infotech Pvt Ltd Client Location (Aditya Birla Health Insurance)
06.2023 - 12.2023
Desktop Engineer, L2
Resource Power Consultancy (Aditya Birla Health Insurance)
08.2022 - 05.2023
Bachelor of Science - Computer Science
Tilak College of Science And Commerce
12th Higher Secondary Certificate - Science
Swami Vivekanand Sankul
10th Secondary School Certificate - Junior High Education
Terna Vidyalaya