Sai Kumar Devi
Hyderabad
Summary
Adept Network Engineer with a proven track record at Pixel Dreams Pvt Ltd, excelling in troubleshooting and resolving critical network issues, ensuring business continuity. Skilled in IP addressing, OSI model, and delivering client-focused solutions based on SLA timelines. Demonstrated ability to conduct informative webinars, enhancing team capabilities in network security and VPN configurations.
Overview
3
3
years of professional experience
Work History
Network Engineer
Pixel Dreams Pvt Ltd
Hyderabad
07.2021 - Current
- Troubleshooting customer issues regarding networking, latency, downtime, WAN issues, and LAN issues in the organization.
- Troubleshooting network connectivity-related problems.
- Handling escalations for resolving critical issues, ensuring business continuity.
- Acting on the tickets received from the Service Desk based on their priorities, and working on them for resolution.
- Installation and configuration of a VPN and end-user firewall application for end users.
- Conducting webinars online for data and network protection for onboarded employees, with respect to client-defined policies.
- Documentation of the issue, providing the troubleshooting details to the higher-level team, and redirecting outbound tickets to the respective teams.
- Installation of a virtual VPN and configuring policies diverse to project for offshore and remote employees.
- Preparation of daily up/down time reports, taking hourly readings, and monthly reports, etc.
- Involved in responding to the client queries and resolving them based on SLA timelines.
- Analyzed LAN to determine what the major problems and improvements needed were.
Education
Master of Science - Electrical And Electronics
Anurag Group Of Institutions
Jodimetlla,Ghatkesar,Hyderabad07-2021
Associate of Science - M.P.C
Sri Chaitanya Junior College
Telangana04-2017
High School Diploma -
ST.Peter's Model School
Nacharam, Hyderabad, Telangana03-2015
Skills
- IP addressing
- Networking principles
- OSI
- TCP/IP Networking Concepts
- Routing Protocols
- RIP
- EIGRP
- OSPF
- Static routing
- Default Routing
- BGP
- Switching technologies
- VLAN
- Trunking
- Network Security
- NAT
- PAT
- VPN
- Configuring DNS
- DHCP
Languages
English
First Language
Telugu
Beginner
A1
Hindi
Beginner
A1
Timeline
Network Engineer
Pixel Dreams Pvt Ltd
07.2021 - Current
Master of Science - Electrical And Electronics
Anurag Group Of Institutions
Associate of Science - M.P.C
Sri Chaitanya Junior College
High School Diploma -
ST.Peter's Model School
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