Summary
Overview
Work History
Education
Skills
Languages
HOBBIES
Timeline
Generic

Sai Kumar GOKADA

Andhra Pradesh, Visakhapatnam

Summary

Results-driven professional with experience at PATRA CORP, excelling in quality control and issue resolution. Proven ability to optimize processes and enhance customer relationships, leading to improved operational efficiency. Skilled in data management and adept at coordinating cross-functional teams to achieve high-quality outcomes under tight deadlines.

Overview

4
4
years of professional experience

Work History

Senior Process Executive (Level -3 -Operations)

PATRA INDIA
Vishakhapatnam
11.2021 - Current
  • Well-experienced in EPIC, Outlook, and AMS 360 applications.
  • Serviced multiple personal and commercial lines, such as WC, auto, umbrella, and general liability.
  • Answered calls and processed any client inquiries and concerns as per requests provided.
  • Helped support a new implementation as part of company goals and initiatives.
  • Followed and established procedures to handle and resolve client concerns and satisfaction.
  • Maintained quality control standards by monitoring the performance of process operations.
  • Met all customer guidelines, including service levels, handle time, and productivity.

Telesales Executive

ICICI Bank
Vishakapatanam
03.2021 - 10.2021
  • Developed and implemented strategies for increasing credit card sales volume.
  • Provided customers with information about the features, benefits, and rewards associated with various credit cards.
  • Maintained records of all transactions related to credit card sales activities.
  • Advised customers on how best to utilize their credit cards for maximum benefit.

Education

Bachelor of Arts - Commerce

BVK Degree College - Andhra University
Visakhapatnam
03-2020

Commerce (CEC) -

BVK Junior College - State Board of Intermediate
Visakhapatnam
03-2017

SSC State Board of Secondary Education -

GVMC Public High School
Visakhapatnam
03-2015

Skills

  • EPIC applications
  • AMS 360 knowledge
  • Outlook proficiency
  • Customer service and support
  • Quality control
  • Client relationship management
  • Problem solving
  • Time management
  • Effective communication
  • Workflow analysis
  • Claims processing
  • Team collaboration
  • Data entry and typing speed

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2

HOBBIES

  • Playing cricket
  • Playing shuttle
  • Watching movies

Timeline

Senior Process Executive (Level -3 -Operations)

PATRA INDIA
11.2021 - Current

Telesales Executive

ICICI Bank
03.2021 - 10.2021

Bachelor of Arts - Commerce

BVK Degree College - Andhra University

Commerce (CEC) -

BVK Junior College - State Board of Intermediate

SSC State Board of Secondary Education -

GVMC Public High School

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Sai Kumar GOKADA