Saikumar Jangeti
Assistant Manager Operations
Hyderabad
Summary
With a proven track record at Teleperformance, I've excelled in enhancing team performance and customer satisfaction through effective leadership and problem-solving. Skilled in technical support and fostering teamwork, my strategic approach has significantly improved operational efficiency and service quality, embodying professionalism and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Team Lead
Tech Mahindra
Advisor
Tech Mahindra
Assistant Manager
Teleperformance
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Lead
Teleperformance
03.2023 - 08.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Lead
Css Crop
08.2022 - 03.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor Of Education - Computer Engineering
Sri Vivekananda High School
Godavarikhani 04.2021
Skills
Client Service
Technical Support
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Self-Motivated
Team building
Multitasking Abilities
Timeline
Assistant Manager
Teleperformance
08.2024 - Current
Team Lead
Teleperformance
03.2023 - 08.2024
Team Lead
Css Crop
08.2022 - 03.2023
Team Lead
Tech Mahindra
Advisor
Tech Mahindra
Bachelor Of Education - Computer Engineering
Sri Vivekananda High School