Summary
Overview
Work History
Education
Skills
Timeline
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Saikumar Jangeti

Assistant Manager Operations
Hyderabad

Summary

With a proven track record at Teleperformance, I've excelled in enhancing team performance and customer satisfaction through effective leadership and problem-solving. Skilled in technical support and fostering teamwork, my strategic approach has significantly improved operational efficiency and service quality, embodying professionalism and a commitment to excellence.

Overview

2025
2025
years of professional experience

Work History

Team Lead

Tech Mahindra

Advisor

Tech Mahindra

Assistant Manager

Teleperformance
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Team Lead

Teleperformance
03.2023 - 08.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Lead

Css Crop
08.2022 - 03.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.

Education

Bachelor Of Education - Computer Engineering

Sri Vivekananda High School
Godavarikhani
04.2021

Skills

Client Service

Timeline

Assistant Manager

Teleperformance
08.2024 - Current

Team Lead

Teleperformance
03.2023 - 08.2024

Team Lead

Css Crop
08.2022 - 03.2023

Team Lead

Tech Mahindra

Advisor

Tech Mahindra

Bachelor Of Education - Computer Engineering

Sri Vivekananda High School

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Saikumar JangetiAssistant Manager Operations