Saikumar Perumalla

• A highly skilled full stack developer with 3.8+ years of experience in web development, Application design, deployment and maintenance of client/server applications. Implemented solutions as business needs, such as slot booking systems and task management platforms utilizing the SaaS model.

HELPDESK

I'm leading the development and deployment of a highly adaptable Tickets Management System, a SAAS application that empowers organizations. From logo design to email content, most aspects can be customizable to fit their unique needs. Integrations with multiple platforms, including Open Forms, Google Forms, and various login methods such as direct and redirection-based access. Additionally, system features multi-level escalation capabilities and staff performance reporting for comprehensive management. Implemented PWA for this website to get mobile-like feel for the end user. We've also implemented a WhatsApp flow, enabling customers to submit requests without logging into the portal by simply scanning a QR code. Furthermore, the product boasts a multi-account hierarchy for each client architecture, ensuring scalability and efficient organization management. Built on Angular, Node, MongoDB, and Sockets.

PRAAN

I'm leading the development and deployment of a comprehensive portal facilitating staff to schedule counseling appointments for customers with counselors. Counselors can easily manage their availability by creating slots, and we've seamlessly integrated a payment gateway for online transactions. Additionally, the platform incorporates Zoom for smooth online counseling sessions between counselors and customers. For customers, designed a mobile app enabling them to book appointments and engage in various mental health improvement activities, including reading blogs from their preferred counselors. the system is built using Angular, Node.js, MongoDB, and sockets.