Diligent Specialist with 5+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Hi, I’m
Saikumar Sukka
Order Management Specialist
Pune
Summary
Overview
7
years of professional experience
Work History
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
Order Management Specialist
07.2018 - Current
Job overview
- Audits Payment such as Deferred, Rebate Incentive, Claims and Guaranteed service Refunds within parameters of contract on file
- Prepare various report for the team such as Fraud & Bankruptcy Report, Team Accuracy Report and Europe Customers Report
- Incorrect bid frequency Report
- Collect sample Data for Sox Audit
- Handles Add- Hock request from Customer
- Handles Queries of Pricing Team and Account Executive to meet Customer Expectation
- Assigning Contracts among Team
- Set up Vendor’s for US Region.
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
Order Management (Coordinator)
Job overview
- Calculates and processes deferred incentive, Claims and Guaranteed service refunds within the parameters of contract on file
- Monitor assigned contracts to ensure payments and process within the contractual payment terms
- Calculated estimated future deferred incentive obligation based on current volume/revenue data
- Setting up the contracts based on contractual terms and conditions
- Control and assign incoming incentive contracts
- Assist the team with queries and respond to Pricing and Account Executive with queries via email or over Zoom Meeting
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
Supplier Management
Job overview
- Process Knowledge on Order Watch Shipment, Booking, VC and Update
- Maintain Daily Report in excel
- Ability to communicate effectively through email.
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
Import Billing Pre-Close Out
Job overview
- Processing Import Closeouts for 16 countries
- Processing Load and Validate (L&V) Report for 13 countries
- Processing E80 & G30 Report for 16 countries
- Processing RTS & FAZ, Unbilled & Ageing, Manual Billing Shipments
- Communication with clients of 16 countries
- Billing Shipments by calculating Freight, Fuel & Government charges and applying discount based on weight & number of packages, service level & movement of shipment
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
Credence
Customer Support Executive
02.2017 - 06.2018
Job overview
- Dealing with Cross sales
- Processing Transactions like Endorsements, Balance transfer, Card Protection Plans
- Audit random Calls
- Doing case study on regular basis to improve process
- Escalations handling and making necessary action plans.
Education
St Joseph High School Pune
SSC
04.2001
University Overview
St Patrick's Jr CollegePune
HSC
04.2001
University Overview
Ness Wadia College of CommercePune
Bachelor of Commerce
04.2001
University Overview
Skills
Database Development: MS Excel,MS Access, Database, SQL Server, Power Bi
Database Management
Shipping Procedures
MS Excel
Invoicing and Billing
Order process management
ERP systems
Database Management
Vendor Portals
Commercial invoices
Shipment processing
Data entry skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Order Management Specialist
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
07.2018 - Current
Customer Support Executive
Credence
02.2017 - 06.2018
St Joseph High School
SSC
04.2001
St Patrick's Jr College
HSC
04.2001
Ness Wadia College of Commerce
Bachelor of Commerce
04.2001
Order Management (Coordinator)
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
Supplier Management
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)
Import Billing Pre-Close Out
United Parcel Services Pvt. Ltd (UPS Logistics Pvt. Ltd)