Tiruveedula Sai Kumar
System Engineer
Anantapur,Andhra Pradesh
Summary
Holistic Systems Engineer creates solutions designed to integrate seamlessly or serve as foundations for new operations. Provides both functional products and integral documentation. Trusted creator of systems aimed at powering increased revenue and growing profits.
Overview
2
2
years of professional experience
Work History
System Engineer
Value Point Systems Pvt Ltd
Bengaluru
03.2024 - 06.2024
- Resolved IT support tickets using ServiceNow and Jira, achieving 95% first-call resolution and a 4.9/5.0 user satisfaction rating.
- Administered application support, including troubleshooting and optimization.
- Monitored network performance and addressed alerts to maintain service reliability.
- Provided voice and non-voice support, handling both remote and on-site issues.
- Ensured SLA compliance by updating ticket status and escalating complex issues as needed.
- Managed Active Directory accounts and utilized ticketing systems for task prioritization and reporting.
System Engineer
Netrich IT Solutions
Hyderabad
10.2022 - 02.2024
- Provided exceptional IT technical support and managed tickets using ServiceNow and Jira, achieving 95% first-call resolution and a 4.9/5.0 user satisfaction rating.
- Applied MCSE expertise to provide advanced application support and system administration.
- Monitored network performance to ensure server functionality and service availability.
- Configured network devices, managed DNS zones and DHCP scopes, and resolved hardware/software issues.
- Deployed web hosting services (IIS) and managed Active Directory accounts.
Education
BSc in Food Technology -
Rajiv Gandhi Degree College
Rajamahendravaram07.2022
Intermediate: Dairying (Vocational) -
Government Junior College Boys
Tirupati04.2019
SSC -
Zilla Parishad High School
Krishnapuram04.2017
Skills
- System Administration
- IT Support
- Application Support
- Network Monitoring
- Troubleshooting
- Ticketing Systems: ServiceNow, Jira
- Virtualization Technologies: Hyper-V, VMware, Citrix
- Active Directory Management
- DNS, DHCP, IIS, WDS Servers
- ITIL Framework
- Hardware and Software Installation
- TCP/IP Protocol
- Technical Documentation
Languages
- Telugu (Native)
- English (Advanced)
- Kannada (Advanced)
Timeline
System Engineer
Value Point Systems Pvt Ltd
03.2024 - 06.2024
System Engineer
Netrich IT Solutions
10.2022 - 02.2024
BSc in Food Technology -
Rajiv Gandhi Degree College
Intermediate: Dairying (Vocational) -
Government Junior College Boys
SSC -
Zilla Parishad High School
Similar Profiles
OMKAR SHINGADEOMKAR SHINGADE
Network Security Engineer at Value Point Systems Pvt. Ltd.Network Security Engineer at Value Point Systems Pvt. Ltd.
RISHI GUPTARISHI GUPTA
Windows L2 Engineer at Value Point Systems Pvt. Ltd.Windows L2 Engineer at Value Point Systems Pvt. Ltd.
Balachandra UpadhyaBalachandra Upadhya
Senior Finance Manager at Engineered Components And Systems India Pvt LtdSenior Finance Manager at Engineered Components And Systems India Pvt Ltd