Saikumar Udiyana

L2 End-User Support IT Asset Management New Joiner Onboarding (IT POC)

Provided L2 support for global end users, resolving VPN connectivity issues, Microsoft Office 365 problems, laptop performance issues, and user ID activation/deactivation requests through service now tasks and Incidents.

• Solely managed 3000+ IT assets including laptops, desktops, printers, and peripherals from procurement to disposal.
• Conducted monthly audits and asset reconciliation to ensure accurate tracking and compliance.
• Maintained and updated asset lifecycle status daily in ServiceNow, improving warranty utilization.
• Analyzed asset inventory data and prepared Excel reports and dashboards to provide visibility on in-stock and deployed assets.
• Served as primary POC for desktop and peripheral procurement, allocation, and disposal.
• Acted as primary IT POC for new joiners, ensuring smooth onboarding through timely device procurement, imaging, and configuration.
• Configured user profiles, corporate applications, VPN access, and system settings.
• Conducted first-day IT induction sessions, ensuring successful login and system readiness for new employees.