Sai Kumar Udutha
Hyderabad
Summary
Dynamic and results-driven professional with 3.2 years of experience in Customer support for international customers. Proven track record of delivering exceptional customer service and driving client satisfaction. Seeking to leverage strong communication skills and cross-cultural expertise in a challenging role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Relationship Manager
Turito India Private Limited
Hyderabad
04.2022 - 01.2024
- Assisted customers with issues related to the product inquiries and account management.
- Managing Onboard process of the student, served as the point of contact for technical service calls.
- Resolved issues like Platform issues, Refunds, Renewals, Retention of customers, Tutor changes,
- Handled escalated customer complaints with empathy and professionalism, achieving a resolution rate of 95%.
- Conduct product demonstration and presentations to potential customers to educate them about the product and servies.
- Recognized for consistently exceeding performance targets and receiving positive feedback from customers for US, UK, AUS, Singapore, UAE.
- Auditing the classes of students and generating the reports on weekly bases.
Process Associate
Q Conneqt Business Solutions Limited
Hyderabad
03.2018 - 09.2019
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Performed root cause analysis when problems arose during the course of processing activities.
- Answered 45-50 calls per shift to assist with customer queries and concerns.
- Providing satisfactory information about product and services via chats and emails.
- Used remote login tools to assist clients with technical and product questions.
- Served as first point of contact for incoming technical service calls
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Bachelor of Technology - Electronics And Communication
Nigama Engineering College
Karimnagar05-2016
Skills
- Proficient in customer service techniques and strategies
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Multitasking and time management skills
- Cultural sensitivity and adaptability
- Customer Education
Tools worked on
- Zoho CRM
- Fresh Works
- Avaya
- Zendesk
- Live chat
- Microsoft ( Word,Excel, powerpoint )
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
- Awarded with 3 Wow recognition and 1 LOE for excellence in work
Certification
- Certified in C programming from APTECH Computer Education.
Timeline
Executive Relationship Manager
Turito India Private Limited
04.2022 - 01.2024
Process Associate
Q Conneqt Business Solutions Limited
03.2018 - 09.2019
Bachelor of Technology - Electronics And Communication
Nigama Engineering College
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