Sailaja Maganti
Hyderabad
Summary
Senior professional with 21 years with expertise in leading global client data management and delivery teams to optimize onboarding, operational risk, and compliance frameworks. Proficient in driving process transformation, cost optimization, and governance to enhance productivity and stakeholder engagement. Focused on leveraging strategic leadership and operational excellence to foster innovation and sustainable business growth.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Vice President
State Street Global Services India Pvt Ltd
03.2020 - Current
- Lead and manage a 120+ FTE global delivery team across Hyderabad and Bangalore for Client Data Management operations.
- Oversee end-to-end client onboarding lifecycle, including fund setup, global account opening, and client servicing.
- Act as the primary escalation point for complex operational issues, ensuring timely resolution and client satisfaction.
- Drive operational transformation initiatives, improving process efficiency by 15–20% across global custody and fund services.
- Execute vendor-to-internal transition strategies, reducing reliance on high-cost vendors and strengthening in-house CoE capabilities.
- Deliver cost optimization initiatives through labor arbitrage, automation, and process standardization without impacting service quality.
- Establish and enforce governance frameworks, including reporting cadence, milestone tracking, and dependency management.
- Ensure compliance with regulatory, risk, and governance standards across onboarding and account maintenance processes.
- Lead operational risk assessments and ensure adherence to corporate compliance tools and frameworks.
- Escalate and manage operational risks, losses, and control gaps with senior leadership visibility.
- Drive financial performance management, including cost tracking, onboarding volumes, and OBM milestone realization.
- Improve productivity through automation, tool adoption, and process enhancements.
- Optimize workforce strategy by improving FTE-to-contractor and location mix ratios.
- Lead senior stakeholder engagement and business reviews, aligning delivery with enterprise strategy.
- Provide executive-level reporting on performance, risks, dependencies, and key decisions.
- Collaborate with business units, clients, and vendors to ensure successful program delivery and outcomes.
- Influence program design by embedding testing in early lifecycle phases (discovery, design, architecture).
- Align initiatives with enterprise transformation programs
- Demonstrate strong expertise in front, middle, and back-office operations, data migration, and testing frameworks within regulated financial environments.
- Strategically lead business review meetings across various groups and drive corporate objectives and management mandates
- Deliver clear and consistent communication on the Vision and Strategy for the development of various functions
Associate Manager
JP Morgan Chase & Co
10.2017 - 03.2020
- Lead a 21-member team supporting Reference Data Operations and Funds Data Remediation Utility for Global Markets.
- Manage day-to-day service delivery and production activities, ensuring operational efficiency and adherence to SLAs.
- Collaborate with middle office teams and onshore stakeholders to track exceptions, resolve issues, and ensure timely KYC completion.
- Oversee collection and verification of confidential client data using internal systems and publicly available sources.
- Ensure all client records comply with regulatory standards and meet due diligence requirements during onboarding and periodic reviews.
- Conduct detailed research to establish client relationships, enabling accurate setup of Funds and Investment Managers in systems for downstream trading processes.
- Deliver high-quality customer service to both internal and external stakeholders.
- Build and sustain a high-performing team culture through effective communication, timely feedback, and strong supervisory practices.
- Foster an environment of ownership and empowerment, encouraging team members to make informed decisions.
- Identify control gaps and root causes, recommending and implementing process improvements and risk mitigation strategies.
- Prepare and present daily, weekly, and monthly MIS and dashboard reports covering productivity, quality, and performance metrics to senior management.
Manager
Bank of America, BA Continuum Solutions India
05.2006 - 10.2017
- Leading 22 members’ teams supporting Inter-bank Operations and reporting, utility for Global Markets & Business Location Strategy for 3 different business Verticals, Risk & Governance support.
- Teams support:
- Accountable for significant pieces of business analysis; monitor and approve payments completed team and provide approvals on high amount, compensation claims and risk reporting
- Liaising with front & back offices in a systematic manner.
- Facilitated effective trade booking by interacting with traders/brokers/client
- As a part of Governance function Raise Self Identified Audit issues and work on Process Control Standards and implement Spreadsheet control standards across diversified business in Global Markets
- Quarterly & Semi Annual Fails and breaks review and work with business to close the open items identified through the reviews
- Interact with Global teams and plan for audits and review of the process escalation matrix and raise and identify gaps for Operations to remediate the same.
- Teams to identify, collate, consolidate, analyze and report of key risk/performance/process/control metrics & exceptions for the Middle Office senior management/leadership team
- Team also collates data and transforms it into Interactive Dashboards/Heat map/Exception/Trend analysis/Control reports using MS Office (Excel, Access & PowerPoint) and Tableau
- Review of Supervisory control reports at Daily, Weekly and Monthly frequency
- Change Management–Considering my expertise in Product and knowledge about development handled two important FX projects in 2015-2016:
- Netting project for Settlements: While handling settlements we deal with huge bank charges levied by correspondent banks for each payment. With the assistance of top 14 Inter-bank clients managed to complete netting project which resulted in $ 1 Million cost saves for the organizations.
- QzMatch for Confirmations : Quartz platform development- QzTask exception management tool, is one among the highly ambitious projects of Bank of America which provides functionality to manage exceptions listed in priority order in Single user interface (UI), real time dashboard presenting business matrix and create transparent environment with clear accountability. Represent business as SME’s for
- QzMatch (Confirmation matching application) and involves in application design, writing product backlog requirement, Sprint planning & review meetings. Completed the project with 98% auto-matching rate.
- Overall Coordinator
- Attained financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Proficiently completed special projects by organizing and coordinating
- Information and requirements; planning, arranging, and meeting schedules; monitoring results.
- Provided historical reference by developing and utilized filing and retrieval systems.
- Successfully maintained continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs
- Interacted directly with sponsors and delegates
Coordinator
Confederation of Indian Industry (CII)
08.2005 - 01.2006
- Managed project timelines and facilitated cross-departmental communication to ensure on-time delivery of key initiatives, resulting in a 15% increase in operational efficiency.
- Coordinated industry engagement initiatives and facilitated strategic partnerships to drive policy advocacy and promote sustainable business growth within the manufacturing sector.
- Coordinated industry partnerships and organized sector-specific events at CII, driving stakeholder engagement and facilitating business growth opportunities.
- Coordinated industry-academia partnerships and facilitated sector-specific events, driving stakeholder engagement and enhancing CII’s influence in policy advocacy and business networking.
Education
Master’s Degree in Business Administration - International Business
Pondicherry Central University
05-2015
Bachelor's of Commerce - undefined
Osmania University
06-2005
Skills
- Trade Operations and Settlements( FX, OTC , Equity)
- Client Data Management & Client Services
- Global Stakeholder Management
- Operations Excellence
- Governance & Management Reporting
- Project & vendor management
- Regulatory reporting
Certification
- Jan 2024 - Dec 2024 Leadership with AI, Indian School of Business(ISB)
- Jan 2015 - Dec 2015 Leadership Development Program
- Jan 2014 - Dec 2014 Agile & Scrum Master Certified
- Jan 2011 - Dec 2011 Six Sigma Green belt Certified
Timeline
Vice President
State Street Global Services India Pvt Ltd
03.2020 - Current
Associate Manager
JP Morgan Chase & Co
10.2017 - 03.2020
Manager
Bank of America, BA Continuum Solutions India
05.2006 - 10.2017
Coordinator
Confederation of Indian Industry (CII)
08.2005 - 01.2006
Bachelor's of Commerce - undefined
Osmania University
Master’s Degree in Business Administration - International Business
Pondicherry Central University
Community & Impact
- Site Lead, Employee Networks (2026–Present) –Overseeing multiple networks to drive engagement and inclusion.
- Country Co‑Chair, Pride India (2022–2025) – Led LGBTQ+ inclusion and nationwide diversity initiatives.
- Core CSR Volunteer (2016–2020) – Supported school development and adolescent education initiatives
- Various Volunteer programs (2011-2015)
Hobbies
Travelling
Cooking