Salesforce service cloud (Sandbox and Production)
Sailaja Peddineni
Software Engineer
Bangalore,Karnataka
Summary
Experienced salesforce admin with over 2.8 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Salesforce Administrator
TechMahindra
Bangalore
04.2019 - Current
- Worked on various Salesforce.com Standard objects like accounts, contacts, reports & dashboards, and user management, case management, creating products for the markets and configuring contact us & Drupal forms for the websites
- Worked on GDPR Process for consumer deletion as per market request's
- Worked on salesforce automation tools like Workflow Rule, Process Builder
- Worked on data migration using Data Loader to sync Salesforce data with external applications and scheduled monthly reports
- Running Monthly compliance checks
- Have hands-on experience in both Classic and Lightning environments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
Electrical, Electronics And Communications Engineering
Vigna's Nirula Institue of Technology And Science
Guntur 05.2014 - 04.2017
High School Diploma -
Sri Chaitanya JR. Inter Collage
Guntur, AP 03.2013 - 10.2014
Skills
Salesforce CRM :As Salesforce Admin worked on Salesforce service cloud (Sandbox and Production) Unlimited Edition
undefinedSoftware
Certification
Core Java & Manual Testing
Interests
Browsing technical news in google, scrolling link din newsfeed
Timeline
Salesforce Administrator
TechMahindra
04.2019 - Current
Core Java & Manual Testing
02-2018
Electrical, Electronics And Communications Engineering
Vigna's Nirula Institue of Technology And Science
05.2014 - 04.2017
High School Diploma -
Sri Chaitanya JR. Inter Collage
03.2013 - 10.2014
Data Loader, Service Manager, Service Now, JIRA , Workbench, Confluence, Sprinklr
Ø Data Loader & Workbench to sync Salesforce data with external application
Sprinklr for social media activities like listening and engaging with end customers.
JIra for solving the INCIDENT's
Servicenow tool for checking request's and INC's coming from the user and to gey clear picture about the issues and for communicating with the user.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
SFDC Tools
Data Loader,Service Now, JIRA , Workbench, Confluence, Sprinklr
Achievement/Awards
- Awarded with Achiever badge from my Reporting Manager in the Team for proactive to monitor and prompt responsive on respective WP group
- Awarded with Pat On Back award for once from my SME
Similar Profiles
SOMANSH KUMARSOMANSH KUMAR
Senior Software Engineer at TechMahindraSenior Software Engineer at TechMahindra
Achyuthaditya PalleAchyuthaditya Palle
Data Labeller at TechMahindraData Labeller at TechMahindra
Pooja Vivek SarkalePooja Vivek Sarkale
Senior Business Analyst - Digital Transformation at TechMahindraSenior Business Analyst - Digital Transformation at TechMahindra
Sangeetha NathSangeetha Nath
SIAM Consultant at TechMahindraSIAM Consultant at TechMahindra
Prathyusha ChivukulaPrathyusha Chivukula
IT Analyst - QA Lead at TCSIT Analyst - QA Lead at TCS