SAILEE SURVE
Borivali (West)
Summary
Seeking a position in an organization having deeply embedded value culture, providing opportunities for self-growth and development which encourages me to excel in my work and contribute to the growth of the organization
Overview
13
13
years of professional experience
Work History
Relationship Manager, Global Clients Group
ICICI Bank Ltd
01.2025 - Current
- Company Overview: Wholesale Banking
- Responsible for managing and nurturing banking relationships with corporate clients, businesses and other large financial institutions
- Offering a range of financial solutions like loans, treasury services, trade finance and other banking solutions on a need basis
- Engaging with clients regularly to understand their evolving needs and resolve any issues or concerns
- Work closely with the internal teams to align client needs with the company offerings and preparing credit notes and facilitating end to end process related to sanction and limit set up
- Serving as a primary point of contact between the bank and its corporate clients ensuring their financial needs are met while contributing to the bank’s growth and profitability
- Gather and generate the financial data required for operational decisions and financial reporting ensuring compliance of regulatory requirements
- Ensure adherence to relevant regulations, internal polices and ethical standards while managing and developing client relationship
- Wholesale Banking
Relationship Manager Services Sector Group
ICICI Bank Ltd
08.2021 - 01.2025
- Company Overview: Wholesale Banking
- On board NTB clients through several programs on the asset side
- Deepen the relationship in the on boarded and existing clients by offering 360 degree banking solutions
- Manage and service the portfolio of Mid and Large size corporates primarily from the IT/ITES sector
- Understand in detail the client’s Business Model, Financials and prepare Credit appraisal notes
- Responsible for execution of end to end set processes from client on boarding to disbursements
- Following KYC and AML procedures; collecting and verifying documents to understand the client’s identities and business activities and identifying potential suspicious activities and reporting any red flags if noticed
- Ensure any financial product or services offered are in line with the regulatory and legal compliance
- Regularly review client’s profile, transactions etc to ensure there are no significant changes that could raise compliance or regulatory concerns such as suspicious activity reporting or non- compliance with any internal policies
- Wholesale Banking
Service Delivery Ambassador
RBL Bank Ltd
03.2020 - 01.2021
- Responsible for Customer transaction fulfilment, with front desk staff
- Ensuring Customer Service quality and managing day to day operations within the branch
- Ensuring regulatory compliance & procedural compliance
- Deepening the relationship by Cross selling Banks Products and Services according to Customer Needs
- Scaling liabilities size of relationship via balances in accounts of existing customers
- Retaining customer profitability by capturing larger wallet share thus ensuring profitability of the portfolio and generating high income from existing customer base.
- Acquiring new customers meeting product criteria through cross-referencing
- Cross selling the products of the bank and servicing the NR clients as per the requirements
- Overseeing and ensuring internal controls like customer transactions, data protection etc are effectively implemented and adhered to by the staff within the branch
- Serving as a liaison between the branch and the internal/ external auditors; conduct internal reviews to minimize the audit discrepancies and addressing resolving the audit queries thereafter
Relationship Manager, Emerging Corporate Group
HDFC Bank Ltd
08.2019 - 03.2020
- Ensuring income stability from existing set of clients and exploring avenues for income generation
- Achieving individual targets and making sure the growth of account profitability while maintaining high service standard and compliance
- Understanding the problems and challenges of clients and identifying ways the business could better address the same
- Responsible for addressing customer complaints and resolving the same in the specific TAT & ensuring quality customer service
- Coordinating with various teams on a daily basis to get things done
- Providing product improvement feedback to Branch Manager/Product Management Team
Customer Service Representative
SVC Co-operative Bank
10.2012 - 08.2019
- Account opening and Maintenance: to ensure availability of required documents prior to opening of the accounts
- Managing Advances, Overdrafts, Loan Accounts: Computation & Compilation of Account Limits of Overdrafts, analysing and reviewing Financials for Credit Worthiness of clients
- Coordinating with the customers for fixed deposits, obtaining instructions for renewal of the deposits
- Guiding the customers with the best option for investment as per their requirement
- Check for discrepancies in the fixed deposit form, obtaining KYC where required
Education
PGDM - Finance Management
Prin LN Welingkar Institute of Management Development & Research
Mumbai01.2018
BMS - Spcl. In Finance
Dalmia College
Mumbai01.2011
H.S.C. - Commerce
Dalmia College
Mumbai01.2007
S.S.C. -
O.L.V High School
Mumbai01.2005
Skills
- Financial analysis and reporting
- System implementation
- Communication skills
- Team collaboration
- Time management
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 12/08/90
Timeline
Relationship Manager, Global Clients Group
ICICI Bank Ltd
01.2025 - Current
Relationship Manager Services Sector Group
ICICI Bank Ltd
08.2021 - 01.2025
Service Delivery Ambassador
RBL Bank Ltd
03.2020 - 01.2021
Relationship Manager, Emerging Corporate Group
HDFC Bank Ltd
08.2019 - 03.2020
Customer Service Representative
SVC Co-operative Bank
10.2012 - 08.2019
PGDM - Finance Management
Prin LN Welingkar Institute of Management Development & Research
BMS - Spcl. In Finance
Dalmia College
H.S.C. - Commerce
Dalmia College
S.S.C. -
O.L.V High School
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