Sailekshmi Praveen

• Working as an Analyst at Google Operations Center,
specializing in Search Ads 360 (SA360) processes and support.


• Expert in troubleshooting product issues and providing
effective solutions for complex client cases.


• Consistently met Total Resolution Time (TRTs) and Service
Level Agreements (SLAs), while maintaining quality metrics and achieving
100% CSAT.


• Received multiple CSAT appreciations for client-first
service.

• Handled global client communications and completed
in-depth training in SA360.


• Gained experience in digital marketing and Google Ads
tools.

• Met customer call guidelines for service levels, handle time and productivity.
• Customer Support with US based clients.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Was awarded as training role model for consistent performance and discipline.