Summary
Overview
Work History
Skills
Work Detail
Linguistic Capacity
Academic Qualification
Father Name
Personal Information
Disclaimer
Timeline
Generic
Sailendra Kumar Subudhi

Sailendra Kumar Subudhi

Phulbani

Summary

Friendly attitude and adoptability to new requirements are needed with the aspects of bearing hardship, determinations and honesty. Realizing these traits in my personality I do determine to add adrenaline to the industry with honest effort and strives. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

3
3
years of professional experience

Work History

Front Office Associate

Hotel Ocean Inn
Daman
11.2020 - 01.2024
  • Greeted customers upon arrival and provided them with outstanding customer service.
  • Assisted guests with check-in, check-out, and room reservations.
  • Answered incoming calls and inquiries from potential guests in a professional manner.
  • Provided information about the hotel's facilities, services, and nearby attractions to guests.
  • Handled cash payments for guest transactions accurately and efficiently.
  • Processed credit card payments using point of sale systems.
  • Performed daily audits of front desk operations and ensured accuracy of financial records.
  • Maintained an organized front office area by restocking supplies as needed.

Network Engineer

HCL Infosystems Limited
Kolkata
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Monitored network performance and troubleshooted any issues that arose.
  • Implemented security measures to protect data from unauthorized access or destruction.
  • Installed software updates on servers, routers, firewalls, and other network devices.

Receptionist

Hotel Decent
Surat
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.

Front Office Executive

Hotel KP's Saluki
Phulbani
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Provided customer service support to clients over the phone and in person.
  • Organized incoming mail and distributed it accordingly.
  • Assisted with scheduling appointments for patients and staff members.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.

Front Office Executive

Hotel President
Vadodara
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Provided customer service support to clients over the phone and in person.
  • Organized incoming mail and distributed it accordingly.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Tracked daily attendance records of employees coming into work each day.
  • Responded to emails sent by customers regarding their queries or complaints efficiently.
  • Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
  • Supported other departments with tasks as assigned by supervisors or managers.

Front Office Executive

Hotel Sifat International
Surat
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Organized incoming mail and distributed it accordingly.
  • Provided customer service support to clients over the phone and in person.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.

Bar Tender and Room Service Order Taker and Kitchen Supervisor

Hotel Ocean Inn
Daman
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Greeted customers and provided friendly customer service.
  • Answered incoming calls promptly and courteously.
  • Entered orders accurately into order-entry system.
  • Took orders from guests over the phone and in person.
  • Delivered food to guest rooms in a timely manner while adhering to safety standards.
  • Checked delivery orders for accuracy before leaving kitchen area.
  • Ensured all dishes were properly garnished prior to delivery.
  • Followed up with guests after meal delivery was completed to ensure satisfaction with product quality and service received.
  • Communicated effectively between kitchen staff, front desk personnel, and guests regarding order status updates as needed.
  • Resolved customer complaints in an efficient manner when necessary.
  • Maintained cleanliness of workstation throughout shift.

Skills

  • Completed Course on computer concept
  • Operating System- Win-Vista, Win-XP, Win-7
  • MS Office- MS Word, MS Excel, MS Power Point
  • Operating VLSI
  • Completed Advance Tally ERP9
  • Cash Handling
  • Travel Arrangements
  • Meeting Coordination
  • Guest Relations
  • File Management

Work Detail

  • Project working on ATVM (Indian Railway, CRIS) at Kolkata
  • Software handles in Hotel Industries Solution, IDS and I Quick Solution

Linguistic Capacity

ENGLISH, HINDI, BENGALI AND ODIYA

Academic Qualification

  • Completed Matriculation at Police high school, Phulbani in the year 2004 under HSE
  • Completed Diploma in the branch Electronics&Telecommunication at Biju Pattanaik Institute of Technology, Phulbani
  • Completed Aircraft maintenance engineering at Utkal Aerospace of Engineering Bhubaneswar
  • Completed corresponding Hotel Management at Utkal University, Bhubaneswar, Odisha

Father Name

Chinary Baikuntha Subudhi

Personal Information

  • Date of Birth: 07/09/89
  • Gender: MALE
  • Nationality: INDIAN
  • Marital Status: UNMARRIED
  • Religion: HINDU

Disclaimer

I hereby declare that all the above information’s are true to the best of my knowledge and belief.

Timeline

Front Office Associate

Hotel Ocean Inn
11.2020 - 01.2024

Network Engineer

HCL Infosystems Limited

Receptionist

Hotel Decent

Front Office Executive

Hotel KP's Saluki

Front Office Executive

Hotel President

Front Office Executive

Hotel Sifat International

Bar Tender and Room Service Order Taker and Kitchen Supervisor

Hotel Ocean Inn

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Sailendra Kumar Subudhi