SAILESH SHARMA

 Attend morning meeting with all HOD's and GM.

 Briefings with DM and associates.

 Review PM reports daily.

 Checking all logs in the departments.

 Monthly Marriott Rewards report (MRW 7, MRW 10)

 Quarterly Marriott Rewards Reports (MRW 6, Top 50 MRW, Opera Reports: H197, 158,175)

 Review and action plan on top 10 complain (Hotel logs/guest voice)

 Auditing front desk and DM float.

 Departmental meetings/trainings.

 Maintain monthly and yearly goals for guest voice, rising star collection, Marriott Rewards enrollments.

 Overlooking overall operations of Front Desk, Bell Desk, AYS (At your Service), Airport Representative, Swimming pool, and Gym.
 Meeting and greeting of guest and ensuring proper welcome for them.
 Take proper care of VIP guest and meet them at departure for feedback.
 Responsible for preparing and achieving daily and monthly targets of Marriott Rewards Enrollment.
 Handle group check in, and prepare proper billings for groups before departure.
 Handling guest issues and complains.
 Help front desk staff with check-in, check-out and other services whenever required.
 Monitor inventory of front office supplies for smooth functioning.
 Check rates for all in-house guest and clear rate variance before audit.
 Night auditing and preparing reports for FOM and GM.
 Ensure cleanliness in front desk and lobby area at all times.
 Provide excellent customer service as per the standards of the hotel, and ensure customer satisfaction.
 Provide staff with ongoing trainings.
 Proper investigation for negative feedback and comments received through guest voice or trip advisor.
 Maintain good and professional working environment in the department.

 Overlooking overall operations of Front Desk on shift.
 Meeting and greeting of guest and ensuring proper welcome for them.
 Responsible for preparing and achieving daily and monthly targets of club Carlson.
 Helping duty managers for group handling and preparation.
 Help front desk staff with check-in, check-out and other services whenever required
 Monitor inventory of front desk supplies for smooth functioning. Ensure cleanliness in front desk and lobby area at all times.
 Provide excellent customer service as per the standards of the hotel, and Ensure customer satisfaction.
 Assist in providing staff with ongoing trainings.

 Overall exposure of Bell Desk and Front Desk Operations.
 Bell Desk Anchoring and ensure proper coordination of guest errands.
 Smooth Baggage movements for FIT and Group baggage.
 Maintaining of records of bell desk.
 Take proper check- in and check- out.
 Handling and resolving guest queries.
 Convenience guest to upgrade to next category of room at check in.
 Making guest reservations and assignment of rooms.
 Enroll Guest for Club Carlson Membership.