Summary
Overview
Work History
Education
Skills
Impact And Results
Personal Information
References
Timeline
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Saili Morey

Sales Floor Incharge
Thane

Summary

Professional Sales in-charge with more than 10 years of experience in Travel industry. Involved in training and supervising sales staff while planning and implementing sales strategies. Maintaining floor decorum, Adept at launching successful marketing campaigns and leading them. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Quality Sales Professional

Club Mahindra Holidays
  • Monitor quality calls taken by team members and give positive feedback
  • Making arrangements for conversion of lead into a sale thus increasing the overall team performance
  • Coordinating with after booked clients and handle there booking related queries.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales In-charge

Kesari tours Pvt Ltd
10.2013 - Current
  • Designing and implementing a strategic sales plan that expands company’s customer base and ensure increase in business
  • Delivered excellent customer service by greetings and assisting each customer
  • Manage and take the overall responsibility of the process on the floor and assign particular task to a designated team and get the result delivered
  • Preparing PPT of worldwide destination and representing it
  • Ensure compliance with company’s travel policy
  • Ensure given proper information of Visa, Air, hotels Reservation etc given to the clients on timely basis
  • Making arrangements of meetings related to sales and targets
  • Maintain roaster of team members as per company policy
  • Processed staff profiles and organize office system to ensure smooth work flow
  • Mountainy xl sheet of individual team member with their targets and booking conversion.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new associates in successful sales and performance strategies.
  • Assisted sales team with completing customer transactions and managing issues.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • HR & Admin related work such as approval of salary also handle all store with there requirements needed on timely basis.

Education

Galileo Computer Reservation System Training -

Kuoni Academy, Mumbai
10.2009

Diploma in Travel and tourism management -

Kuoni Academy, Mumbai
10.2009

Bachelor of Arts in Philosophy -

Mumbai University
06.2012

Skills

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Impact And Results

  • Recognised for superior best performance for particular booking season
  • Achieved highest bookings certification in a month
  • Rewards and recognition on stage for best team performance in financial year

Personal Information

  • Date of Birth: 08/18/91
  • Marital Status: Married

References

Available on Request

Timeline

Sales In-charge

Kesari tours Pvt Ltd
10.2013 - Current

Quality Sales Professional

Club Mahindra Holidays

Galileo Computer Reservation System Training -

Kuoni Academy, Mumbai

Diploma in Travel and tourism management -

Kuoni Academy, Mumbai

Bachelor of Arts in Philosophy -

Mumbai University

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Saili MoreySales Floor Incharge