Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
SAI LIKHITHA VEERABATHINI
Open To Work

SAI LIKHITHA VEERABATHINI

Customer Support Professional
Hyderabad,TG

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Support Officer for Netflix(Client)SEPO L3 - Transaction Risk Investigator

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Hyderabad, India
Open to relocation: Yes

Salary Range

₹400000/yr - ₹600000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time offPaid sick leaveFlexible work hours

Summary

Dynamic Customer Support Officer with expertise in customer engagement, regulatory compliance, and fraud analysis. Proven ability to enhance service delivery through effective problem resolution and collaborative communication.

Overview

2
2
years of professional experience

Work History

Customer Support Officer for Netflix(Client)

24-7 Intouch (aka IntouchCX)
Hyderabad
08.2024 - Current
  • Customer-centric service: Delivered superior customer service in English for customers worldwide by handling a high volume of approximately 150 chat inquiries per day, and resolving complex issues, while adhering to internal and regulatory standards.
  • Process improvement: Identified recurring issues and proactively recommended and implemented effective solutions, contributing to overall service delivery enhancements.
  • Collaborative teamwork: Worked effectively with cross-functional teams to improve processes and ensure a high standard of service delivery.

SEPO L3 - Transaction Risk Investigator

Amazon Development Center
Hyderabad
12.2023 - 06.2024
  • Communicate with stakeholders: Communicated with both internal and external customers (buyers and sellers across the US, CA, and ES marketplaces) via email to resolve issues by gathering and interpreting data from various internal resources and standard operating procedures (SOPs) to build a comprehensive view of the activity being investigated.
  • Escalate complex cases: Systematically escalate complex problems, variances, or new fraud patterns to relevant owners or teams for further resolution.
  • Achieve performance metrics: Met predetermined weekly and monthly productivity targets, and quality standards to ensure high-quality, efficient decision-making.

Education

Bachelor of Technology - Computer Science Engineering

S.R. Engineering College
Warangal
01.2023

Intermediate Education (MPC) -

S.R. Prime Junior College
Warangal
01.2019

Secondary Education -

Tejaswi High School
Warangal
01.2017

Skills

  • Customer engagement and relationship development
  • Collaborative communication
  • Adaptability in problem resolution
  • Regulatory compliance and fraud analysis
  • Detail-oriented performance metrics

Languages

English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Advanced (C1)
C1

Accomplishments

Top Performer Award, Q2 2025

Timeline

Customer Support Officer for Netflix(Client)

24-7 Intouch (aka IntouchCX)
08.2024 - Current

SEPO L3 - Transaction Risk Investigator

Amazon Development Center
12.2023 - 06.2024

Bachelor of Technology - Computer Science Engineering

S.R. Engineering College

Intermediate Education (MPC) -

S.R. Prime Junior College

Secondary Education -

Tejaswi High School

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