Sailza Swaraj

• Operational work related to daily banking activities.
• Enrich relationships and gain business through engagement and increasing customer dependency by offering various banking products like Trade & Forex, CMS, Tax payment, Internet Banking, Loan sanctions etc.
• Acquire new customers by converting referral leads into sales.
• Record and track customer engagements through CRM system.
• Ability to manage complex client situations as I have prior experience to handle high value clients in IT sector.
• Good communication skill (both verbal and written) necessary to engage customers.
• Good networking and relationship building skills.

▪ Proactively monitor availability and performance of the Telefonica application stack and infrastructure using key tools.

▪ Effectively respond to Monitoring alerts, incident tickets, email requests handles by PR operations.

▪ Perform operations and infrastructure troubleshooting to quickly resolve the issues as per documented procedures.

▪ To resolve user tickets and monitoring alerts as per documented procedures, and to ensure that actions are taken as per predefined SLA’s for response time, updates and closure.

▪ Handling communication and notification on critical operations issues to the company and command center team.

▪ Document resolution run books and standard operating procedures.

▪ Ensure smooth hand offs between shifts.