SAIMA MOHD IRFAN SHAIKH
Mumbai
Summary
Experienced and results-driven Project Manager with over 7 years in client handling, time managing, training, testing, and content development across major industrial sectors, including coding (HTML, CSS, JS), automation tools, and ERP systems such as Oracle Fusion, Salesforce, and Coupa. Proven track record of excelling at prioritizing tasks, managing multiple projects simultaneously, and delivering on goals. Highly adaptable, detail-oriented, and a collaborative team player with expertise in staff training, process improvement, equipment operation, and customer service. Strong background in content development, testing, and training on digital platforms, with a focus on driving business success through hands-on coaching and innovative solutions.
Overview
6
6
years of professional experience
Work History
Promoted Project Manager
Opkey
Mumbai
07.2022 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Analyzed data to inform decision-making related to projects.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
Senior Product Trainer / Tester
OPKEY
Dublin
01.2022 - 07.2022
- Testing test cases
- Creating test cases on ERP's according to client's requirement
- Live demonstration to automate ERP test cases
- Developed training materials and conducted product demonstrations for new hires
- Conducted needs assessments to identify gaps in product knowledge among team members
- Delivered presentations on best practices, standards, and industry trends related to products
- Collaborated with subject matter experts to ensure accuracy of training materials and curriculum design
- Planned and coordinated product certification programs for internal staff members
Promoted to Team Leader | Project Manager
WHITEHAT JR
Mumbai
07.2019 - 07.2022
- Provided guidance and advice to mentees on a range of topics related to curriculums
- Facilitated group conversations with mentees to foster collaboration and problem-solving skills
- Training participants for Game and App development using technologies like React Native, Javascript, HTML/CSS
Relationship Manager
startup
Mumbai
01.2019 - 04.2020
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty
- Identified customer needs, developed customized solutions, and provided knowledgeable advice
Education
Master of IT -
Kishinchand Chellaram College
Mumbai, India01.2020
Bachelor of Computer Science -
Jai Hind College
Mumbai, India01.2018
Higher Secondary Certificate -
Saboo Siddik Junior College
Mumbai, India01.2015
Secondary School Certificate -
Holy Name High School
Mumbai01.2013
Skills
- Leadership and Staff Development
- Client Handling
- Document Management
- Project Planning
- Project tracking
- Resource Allocation
- Strategic Planning
- Data review
- Report
- Project Planning & Scheduling
- Budgeting & Cost Control
- Risk Management & Mitigation
- Conflict Resolution & Problem-Solving
- Time Management & Prioritization
- Testing
- Curriculum Design and Development
- Student Engagement
- Project Management
- Course Development
- Training Delivery
- Technical Advisory
- Knowledge Acquisition
- Technical Training
- Defining Requirements
- Employee Training
- Training & Development
- Team Leadership
Languages
English, Hindi
Timeline
Promoted Project Manager
Opkey
07.2022 - Current
Senior Product Trainer / Tester
OPKEY
01.2022 - 07.2022
Promoted to Team Leader | Project Manager
WHITEHAT JR
07.2019 - 07.2022
Relationship Manager
startup
01.2019 - 04.2020
Master of IT -
Kishinchand Chellaram College
Bachelor of Computer Science -
Jai Hind College
Higher Secondary Certificate -
Saboo Siddik Junior College
Secondary School Certificate -
Holy Name High School
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