Saima Saboor
Kashmir,JK
Summary
As a seasoned civil Engineer, i have cultivated extensive experience across diverse sectors within the corporate industry.
Overview
7
7
years of professional experience
Work History
Operations Manager
Shehzaar Foundation
jammu & kashmir, Jammu and Kashmir
03.2025 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Behavior Technician
Hope Autism Clinic
MO
11.2024 - 01.2025
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Customer Support
Teleperformance
09.2023 - 10.2023
- Provides customer support by responding to phone, email and In-Person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable timeframe.
Admin In Charge
H N Agri Serve Pvt Ltd
Pulwama
07.2020 - 08.2021
- Company Overview: A CA and Apple cold storage Industry
- Responsible for front desk management
- Responsible for procurement of office inventory
- Responsible for vendor management
- Ensure proper log book maintenance, inventory maintenance, daily meeting host & capturing of MOM
- Hospitality management-arrangements for planned & unplanned guests, travel booking & hotel booking for guests
- Security, pantry, housekeeping & logistic management in whole facility
- Back up for HR
- Management of office assets
- A CA and Apple cold storage Industry
Trainee
JK ERA
Srinagar
07.2018 - 08.2018
- Company Overview: Govt of Jammu & Kashmir, India
- Construction of flyover corridor from Jehangir chowk to Rambagh
- Govt of Jammu & Kashmir, India
Education
B.Tech - Civil Engg.
Kurukshetra university
Kurukshetra, Haryana, India12.2020
Diploma - Computer Science engineering
Govt. Polytechnic for women
Srinagar, India07.2016
Intermediate - Science
Jamia Urdu Aligarg
Aligarh, Delhi, India03.2012
Skills
- Adaptability
- Empathetic listening
- Productivity
- Conflict resolution
- Active listening
- Patience
- Organization skills
- Problem-solving
- Quick learning
- Call center operations
- Customer response
- Time management
- Leadership qualities & Data Collection
- Front Desk Management
- Stock Administration
- Autism experience
- Behavioral Therphy & Reggio Art
- Applied Behaviour Analysis
Hobbies and Interests
- Listening Music
- Travelling
- Mindfulness
- Learning new things
- Exploring
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Urdu, Full Professional Proficiency
- Kashmiri, Full Professional Proficiency
Timeline
Operations Manager
Shehzaar Foundation
03.2025 - Current
Behavior Technician
Hope Autism Clinic
11.2024 - 01.2025
Customer Support
Teleperformance
09.2023 - 10.2023
Admin In Charge
H N Agri Serve Pvt Ltd
07.2020 - 08.2021
Trainee
JK ERA
07.2018 - 08.2018
B.Tech - Civil Engg.
Kurukshetra university
Diploma - Computer Science engineering
Govt. Polytechnic for women
Intermediate - Science
Jamia Urdu Aligarg
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