Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sai Manikanta Vishnu Gokavarapu

Hyderabad

Summary

  • Hands on experience with good exposure to each of the phases of Salesforce.
  • Hands-on experience on CRM (SFDC) Salesforce: Customization and configuration of Salesforce.com Platform, Page layouts, Record types, Validation rules, Reports and Dashboards, Data Loader, Process Builders, User Setup such as profile and role creation, Public Group, Security Control, Deployment Process on Lightning environment
  • Verified and testing knowledge on Permission Set, Customizing Standard Objects, creating new Custom Objects, Relationships, Page layout, Email Template, Validation Rule, Sharing Rules, Formula fields.
  • Working knowledge on Deployment, Process Flow Diagram, Test Cases Preparation, User manual, Standard and Custom objects.
  • Hands on experience in Salesforce Experience Cloud
  • Good understanding of Salesforce CRM, JIRA, SQL, S OQL, API Testing
  • Working Knowledge in Automation Testing of Salesforce.com Platform using Selenium-Java and having good knowledge in identifying and writing customized X-paths for effective Test Scripts
  • Hands on experience on Internal Automation tool CITS , Built scripts for Functional Priority Test cases
  • Good interpersonal communication skill, Committed, Result oriented, hardworking with zeal to learn new technologies
  • A self-starter, quick learner, and a team player with good communication skills.
  • Identified as a Dedicated Resource in Project

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesforce QA Engineer

Philips
04.2023 - Current
  • Preparing the test cases, test scenarios, and test strategy.
  • Analyzing user stories provided in each sprint in a timeline.
  • Responsible for creating and tracking all functional defects, assigning them to the respective development team, and tracking them to closure.
  • Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
  • Performed sanity, functional, regression testing, database, and system integration testing.
  • Created cases and work orders in Salesforce Service Cloud.
  • Communicated with the development and UAT team members to resolve the issues.
  • Interacted with the Business Analyst to have a clear understanding of the requirements.
  • Worked on the test cases for the application.
  • Participated in user story mapping, sprint planning, estimation, and feature walk-throughs.
  • Performed regression testing in the SIT and UAT environments.
  • Reviewed the requirements and functional specifications of the application.
  • Extensively worked on SAP and Salesforce integration testing.
  • Good hands-on experience with the ServiceMax application.
  • Utilized object-oriented programming to create and execute automation scripts in Java.

QA & Automation Engineer

Western Union
Hyderabad
08.2021 - 03.2023
  • Working on Agent Setup Salesforce Application, which is a migration project from ACM (AS400) to the SFDC environment.
  • Analyze user stories provided in each sprint, and interact with business users for clarifications.
  • Played a major role in identifying many scenarios during functional story analysis, and identified many requirement gaps by analyzing old system functionality and business aspects.
  • Test Salesforce features, including validation of Roles, Profiles, standard and custom objects, Workflows, Triggers, Page layouts, Data Loader, Workbench, master-detail and lookup relations, e-mail notifications, sharing rules, scheduled Apex jobs, and callouts.
  • Create and maintain automation scripts using the CITS Automation tool, and write customized actions to use with Salesforce functionality.
  • Performed integration testing support for forward and reverse sync between ACM and SFDC.
  • Responsible for creating and tracking all functional defects, assigning them to the respective development team, and tracking them to closure.
  • Performed sanity, functional, regression testing, database, and system integration testing.
  • Communicate with the Development, Business, and UAT team members to resolve the issues.
  • Tested custom objects, page layouts, custom tabs, and components to suit the needs of the application.
  • Timely and accurate documentation of resolution activities, configuration, and administrative processes.
  • Positive and negative test cases creation for future reference.
  • Involved in demo calls with the client, daily status calls, and QA defect triage calls for the project with the internal and offshore teams.
  • Coordinated and transferred knowledge to the offshore team, providing training to all end users.
  • Participated in requirement gathering, deployment, and maintenance.
  • Logged defects for planned releases as well, while testing in the Sandbox, QA, UAT environment, and releases with the lead.
  • Set up and manage security, user permissions, password resets, break/fix instructions, and data access.

Education

Bachelor of Science - Electronics Communication & Engineering

SRM University
Hyderabad
01.2021

Skills

  • Jira
  • Selenium IDE
  • Test Automation Framework
  • CITS
  • Salesforce Workbench
  • Eclipse
  • Postman
  • Banking and financial industry
  • Healthcare
  • Service cloud
  • Azure Boards
  • ServiceMax application
  • End-to-end testing
  • Agile methodologies
  • Test planning
  • Sanity testing
  • Test case design
  • Data validation
  • Defect tracking
  • Software development life cycle
  • Functional testing
  • Service cloud management
  • Salesforce customization

Certification

  • Attended training of Salesforce in Cognizant
  • Doing Hands-on on Various modules in Salesforce
  • Certified Copado Certified Fundamentals
  • Certified Salesforce AI Associate
  • Certified Azure Administrator
  • Certified Azure Fundamentals

Languages

Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Beginner
A1

Timeline

Salesforce QA Engineer

Philips
04.2023 - Current

QA & Automation Engineer

Western Union
08.2021 - 03.2023
  • Attended training of Salesforce in Cognizant
  • Doing Hands-on on Various modules in Salesforce
  • Certified Copado Certified Fundamentals
  • Certified Salesforce AI Associate
  • Certified Azure Administrator
  • Certified Azure Fundamentals

Bachelor of Science - Electronics Communication & Engineering

SRM University

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Sai Manikanta Vishnu Gokavarapu