Resourceful Project Manager with 13 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
● Plan and manage multiple IT projects and aligning business goals with technology solutions to drive process improvements.
● Define, translate and document detailed project requirements.
● Maintain requirements documents by updating changes, tracking open issues, and notifying internal teams and client of changes.
● Perform periodic risk assessment and minimize risks through appropriate planning and escalation.
● Act as a Communication hub between cross functional teams distributed across the globe to collaborate and ensure project deliverables are accomplished in defined time and cost.
● Worked with the technical teams to standardize and document the implementation and upgrade process
● Present, discuss, and explain ideas coherently and logically both in writing and verbally.
● As a Project Manager responsible for managing multiple projects across locations that deals with physical security risk to HSBC.
● Managing and leading team members, allocating resources among team members and guiding them during the project, till final delivery.
● Worked intensely with Security Teams and Infra Management Teams to develop Standard Security Policies and Vulnerability Policies for HSBC internal infrastructure.
● Handling internal projects with regards to Performing Security Audit, Vulnerability assessment on HSBC servers and analyzing, providing appropriate solutions as required.
● Project governance that deals with non-functional requirements as per HSBC standards.
● Work with Management Team on Resourcing, Cost and Budgeting of the Project
● Report Key Project Milestones and Project KPI’s to all major stakeholders and internal Executive Team.
● Create Project Management Plan and Share it with Key Stakeholders and Clients for Sign-off
● Getting the applications, infrastructure security tested to avoid cyber threat.
● Co-coordinating business and 3rd party vendors as a part of service sustainability program and ever greening process.
● As a Project Manager responsible for managing large and medium scale projects initiated under Avaya Professional Services in the APAC and EMEA Regions.
● Managed Professional Services Team (System Architects & Engineers) and Business Partners Teams to design and deploy Unified Communication, Contact Centre and Networking Infrastructure for large and small customers belonging to multiple industry segments namely Banking, Health, IT etc.
● Worked on multiple projects as a resource to perform Security Auditing, Security Hardening and Vulnerability Assessment for banks and financial services providers like BACI, DBS, ACB, Maybank, SCB, Manulife, UBL and ING etc.
● Work with Management Team on Resourcing, Cost and Budgeting of the Project. Handled Projects with net-worth of 45 million USD
● Handled Critical Escalations (directly impacting Revenues) by working with the Clients, internal Engineering and Operations Team to resolve them at the earliest.
● Worked closely with Product Team to get major issues fixed by prioritizing key issues.
● Report Key Project Milestones and Project KPI’s to all major stakeholders and internal Executive Team.
● Invoke and Manage Change Management Meetings in case of new or changed requirements.
● Create Project Management Plan and Share it with Key Stakeholders and Clients for Sign-off
● Also liaised with Avaya University (Avaya’s L&D wing) to conduct on-premises and Online Training for Clients and Business Partner Teams.
● Awarded Avaya Center of Excellence Award for delivery and good client feedbacks.
● Have exposure to working and understanding Client requirements in the BFSI, Oil&Gas, Technology, Healthcare and Entertainment space.
● Handle Critical escalations and provide Technical Support for production environments and providing solutions relating to Sun/Oracle Hardware and software issues.
● Analyzing and troubleshooting SUN hardware issues from desktop to Enterprise level.
● Providing support for Sun Mid-range and Entry level servers
● Upgrade and Maintain OS Versions.
● Install Patches/Patch Bundles.
● Work on ILOM,ALOM,ELOM.
● Installation of new disk group creations and file system creations
● Performing daily admin activities like online disk replacements, growing file systems, hardware and software problems on Solaris.
● Systems Troubleshooting on Sun Ultra Enterprise Servers (E450, E420R, E250), Sun fire (Sun Fire T1000, T2000, T5120, T5220, V880/V890 /V490/V480 /V240 /V210 /V440)
● Troubleshooting the StorEdge products (3310, 6120, 6140) .
● Installing and configuring Veritas Volume Manager.
● Configuring Raid 0, 1, 5
● Installing Packages & Patches in Solaris Machines
● Installation, configuration, and Administration of Apache HTTP server.
● Setup SQUID caching proxy server with advanced content filtering.
● Usage of Third-Party tool like SUN ILOM, to monitor the temperature and observation of Cluster Servers {Master Nodes & Computer Nodes}
● Carried out operations for Configuration, Remote support, Backup & Restoration, process & memory management, Patches up gradation, Security implementation for UNIX & Linux servers & clients.
● Carried out activities for Samba, Http, Squid & ftp servers configuration.
● Carried out activities regarding LVM, SNMP & RAID configuration.
● Handling operations concerning with installation of LINUX operating system, resolving boot related issues and dealing with User and Group Administration.
● Execute operations related to Patch and Package Management in Linux and scheduling the cron, anacron and at Jobs.
● Basic System Configurations { Printer, Router, Network }
● Deployment of software using rpm, yum etc.
● Troubleshooting Hardware & Software problems and lending support.
Project and Program Management
Certified Scrum Master
Certified Scrum Master
Business English Certification
Solaris System Administrator
RedHat Certified Engineer