Sai Manoj Chintalapati
Hyderabad
Summary
Accomplished at UBER, I leveraged data analysis and stakeholder management to enhance operational efficiency and performance across APAC, driving strategic improvements and fostering a culture of continuous improvement. Expert in Excel,Sheets and adept at translating insights into actionable strategies, I significantly contributed to process optimizations and risk mitigation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Specialist III
UBER
Hyderabad
11.2024 - Current
- Strategic Partner for Performance Management: Act as a key strategic advisor to the APAC Center of Excellence (COE), driving operational efficiency through metric-based performance management and collaboration with senior leadership.
- Stakeholder Management: Manage relationships with 45 team leads, ensuring alignment on organizational goals, operational improvements, and metric-driven strategies.
- Data-Driven Insights: Analyze APAC-level metrics to uncover trends, identify challenges, and provide actionable recommendations to stakeholders for achieving operational goals.
- Strategic Recommendations: Design and implement metric changes to adapt to evolving business needs, improving overall operational efficiency and enhancing performance outcomes.
- Operational Efficiency: Lead initiatives to streamline processes, reduce inefficiencies, and implement best practices across APAC teams, contributing to measurable improvements in productivity and outcomes.
- Cross-Functional Collaboration: Partner with cross-regional teams and leaders to align strategies, share insights, and ensure cohesive execution of performance improvement initiatives.
- Presentation and Reporting: Develop and deliver presentations that effectively communicate data-driven insights and recommendations to stakeholders, including executive leadership.
- Leadership Development: Provide guidance and mentorship to team leads, fostering a culture of continuous improvement and strategic thinking within the organization.
- Improved APAC operational efficiency by 18% MoM through data-driven recommendations and process optimizations.
- Successfully managed and influenced 45 team leads to implement organizational changes and achieve performance goals.
- Reduced APAC specific passivate metric parameters by identifying gaps in processes and recommending metric changes.
- Designed and implemented uFlow framework that standardized reporting and enhanced decision-making for stakeholders.
Service Team Analyst II
UBER
Hyderabad
12.2023 - 10.2025
- Data Analysis, Project Management:
Work in a team of 4 analysts (pod) in managing 10-day project sprints aimed at solving issues for driver partners, delivery partners, and consumers globally, with a focus on US&C. - Data Analysis: Conduct in-depth data collection and root cause analysis to identify key pain points. Analyze large, complex datasets to generate actionable insights, presented through concise decks and documentation.
Tools & Technologies: Google Sheets, SQL to extract data, & other data visualization tools to analyze trends and synthesize large data sets. Familiar with fraud detection and anti-abuse systems.
Automation & Process Improvement: Collaborate with
engineers and stakeholders to implement automation tools and process optimizations, streamlining workflows and improving overall efficiency.
Cross-Functional Collaboration: Work closely with program leads and stakeholders from Product, Communication, and Policy teams to develop and implement strategic recommendations based on data insights.
Project Management: Define project scope, deliverables, and timelines. Ensure that sprint goals align with broader
organizational objectives. Extensively worked on setting
policies and implementing product recommendations for the earner end of the organization.
Problem Solving: Drive effective solutions by translating data-driven insights into strategic actions
Risk and Compliance Specialist 1 & 2
UBER
Hyderabad
01.2022 - 11.2023
- Risk Assessment and Mitigation: Conducted in-depth investigations into risks and fraud associated with payments, ensuring adherence to regulatory and organizational policies.
- Fraud Prevention and Compliance: Monitored payment transactions and policies to identify, analyze, and mitigate fraud and compliance risks effectively.
- Data Analysis and Insights: Utilized advanced analytical techniques to assess large-scale payment data and uncover patterns, providing actionable recommendations to enhance fraud prevention strategies.
- Policy Optimization: Collaborated with internal stakeholders to refine and improve payment policies, ensuring alignment with best practices and regulatory standards.
- Stakeholder Engagement: Partnered with cross-functional teams, including legal, operations, and finance, to implement risk mitigation strategies and enhance compliance frameworks.
- Operational Efficiency: Identified inefficiencies in existing fraud detection and compliance processes, recommending improvements that streamlined operations and reduced risk exposure.
ML Data Associate 1
Amazon
Hyderabad
11.2020 - 11.2021
- Data Verification and Cleaning.
- Data Scientist collaboration.
- Enhancing customer experience.
- Alexa Device Accuracy improvement
Education
Bachelor of Technology - Mechanical Engineering
Vignan Institute of Technology And Science
Hyderabad10-2020
Skills
- Strategy development
- Problem-solving & Critical Analytical Thinking
- Stakeholder management
- Process improvements
- Program optimization
- Data analysis
- MS Office (Word, Excel, PowerPoint)
- Google Suite (Sheets, Docs, and Decks)
- MySQL, PostgreSQL
- Risk and Fraud Detection
- Risk Investigation
- Data Driven Decision Making
- Process & Change Management
- Agile Project management
- Jira
- Cross Function Collaboration
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- BCG - Introduction to Strategy Consulting Job Simulation
- MasterCard - Advisors and Consulting Services
- Google - Foundations of Project Management
- Google - Share Data Through the Art of Visualization
- Google - Technical Support Fundamentals
- Google - Analyze Data to Answer Questions
Timeline
Program Specialist III
UBER
11.2024 - Current
Service Team Analyst II
UBER
12.2023 - 10.2025
Risk and Compliance Specialist 1 & 2
UBER
01.2022 - 11.2023
ML Data Associate 1
Amazon
11.2020 - 11.2021
Bachelor of Technology - Mechanical Engineering
Vignan Institute of Technology And Science
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