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Associate Principal Engineer

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Results-oriented IT professional with over 19 years of experience, including 12+ years as a Quality Assurance and Quality Engineering. Managing diverse projects, delivering business transformation, and ensuring cost-effective, timely, and high-quality results. Proven expertise in customer relationship management, global delivery models, and leading teams in Insurance, Finance, and Telecom industries

Product Operations professional with expertise in strategic planning, leadership, process development, automation, quality management, cross-functional collaboration, data analysis, and qualitative as well as quantitative insights.
Work has resulted in innovative solutions, meaningful cost reductions, and significant increases in efficiency, scalability, and product quality.

Experienced Application/Technical Support Engineer with over 10 years in global enterprise environments, specializing in platform reliability, incident resolution, and end-to-end support of critical IT systems. Proven expertise in administering and troubleshooting Atlassian Jira, Confluence, HP ALM, and Azure DevOps platforms. Skilled in diagnosing complex issues, optimizing system performance, and delivering solutions that reduce downtime and enhance user experience. Supporting global users and working with cross-functional teams. Known for a structured and thoughtful problem-solving approach, excellent communication skills, and a commitment to continuous service improvement. Familiar with Agile, ITIL practices, and experienced in supporting large-scale, multi-regional users in high-demand environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SAIMON LOUIS AMALRAJ

Work History

Lead Application Support

Associate IT Consultant

Associate Software Engineer

Creative Design & Application Architect

IT Monitoring Analyst

Web Designer

Education

MCA

B.Sc - Computer Science

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Lead Application Support

Associate IT Consultant

Associate Software Engineer

Creative Design & Application Architect

IT Monitoring Analyst

Web Designer

Little Flower Higher Secondary School

Little Flower Higher Secondary School

St. Joseph’s College (Autonomous)

St. Joseph’s College (Autonomous)

Websites created

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