Sai Nagarjuna Reddy Tadiparthi
Hyderabad
Summary
Software Engineer with 7+ years of experience in frontend, backend, and API integrations, specializing in JavaScript, React, and modern web technologies. Currently building AI-powered Knowledge Graph solutions, integrating LLMs, and intelligent workflows to deliver scalable, data-driven applications. Proven track record of streamlining workflows and collaborating with cross-functional teams in Agile environments.
Overview
7
7
years of professional experience
Work History
Senior Software Engineer, Platform Data
ServiceNow
Hyderabad
11.2025 - Current
- Leading the design and development of the Knowledge Graph Query Builder, driving the architecture of a visual query experience that enables users to build, visualize, and execute Knowledge Graph queries by generating optimized Neo4j Cypher queries.
- Led the development of the Knowledge Graph Schema Description Generation framework, enabling automated generation of metadata descriptions for Knowledge Graph entities to improve LLM understanding and query accuracy.
- Tookup an optimization initiative to centralize and reuse generated schema descriptions across multiple ServiceNow instances, significantly reducing redundant LLM calls and lowering token consumption and operational costs.
- Implemented the Knowledge Graph Designer framework, providing an interactive experience for building, visualizing, and managing Knowledge Graphs.
- Implemented a Shared Tag Configuration framework for Knowledge Graph node types, enabling reusable runtime filters, synonyms, and metadata enrichment to improve query consistency and maintainability.
- Implemented an AST-based Cypher Parser that converts Neo4j Cypher queries into an Abstract Syntax Tree (AST) and transforms them into a reusable ServiceNow Graph Encoded Query format, enabling standardized query processing and extensibility.
Senior Software Engineer, ITSM
ServiceNow
Hyderabad
03.2024 - 10.2025
- Led the migration of On-Call Escalation workflows to Flow Designer subflows, modernizing legacy implementations into reusable, scalable, and maintainable automation components.
- Implemented an Assignment Engine that automatically assigned tasks based on On-Call Trigger Rules, improving routing accuracy, reducing manual effort, and accelerating incident response times.
- Designed and implemented Shift Management capabilities within On-Call Scheduling in Service Operations Workspace, enabling administrators to efficiently create, assign, and manage shift rotations through a unified workspace experience.
- Developed the Major Incident Management Post-Incident Report Generator, automatically capturing incident timelines, resolution activities, and impact analysis to streamline post-incident reviews, executive reporting, and compliance processes.
- Introduced Playbooks for Major Incident Management, providing guided, standardized workflows for incident managers that promoted best practices, improved operational consistency, and accelerated the resolution of high-severity incidents.
- Built Escalation Policy Management capabilities within Service Operations Workspace, enabling managers to define and manage escalation chains directly from the workspace, resulting in faster response and improved incident coordination.
Software Engineer, ITSM
ServiceNow
Hyderabad
03.2021 - 02.2024
- Migrated the Major Incident Management product to the new Service Operations Workspace experience, preserving existing functionality while enabling seamless integrations and an improved user experience.
- Enabled telemetry for the Virtual Agent platform, providing actionable insights into product adoption, user interaction patterns, and key touchpoints, helping identify pain points and drive data-informed product improvements.
- Designed and implemented a proxy-based load balancing solution for ServiceNow instances, distributing incoming requests efficiently to reduce system load and improve application performance.
- Implemented Microsoft Teams integration with ServiceNow, enabling chat creation and both automatic and manual import of chat history into ServiceNow records, improving collaboration between IT support teams and business users during incident management.
- Integrated Slack with the ServiceNow ITSM Mobile Agent, enabling support agents to receive notifications and perform incident-related actions directly from Slack, enhancing mobile collaboration and responsiveness.
- Extended Microsoft Teams meeting extensibility for Major Incident Management, allowing incident managers to launch, manage, and track Teams meetings directly from ServiceNow, streamlining communication and coordination during major incidents.
Associate Software Engineer, ITSM
ServiceNow
Hyderabad
06.2019 - 02.2021
- Built machine learning–based similarity and classification solutions to identify related Incidents and Problems, improving issue resolution through intelligent recommendations and knowledge reuse.
- Developed the Microsoft Teams Communication Spoke, a reusable integration framework that connected ServiceNow workflows with Microsoft Teams APIs. The spoke served as a foundational component and was leveraged across multiple enterprise use cases.
- Built the Microsoft Teams Notify Connector, leveraging the Communication Spoke to automatically create Teams conference calls for incident response, reducing time to collaboration and enabling rapid stakeholder engagement during critical incidents.
Education
Bachelor of Technology - Computer Science And Engineering
Koneru Lakshmaiah Education Foundation
Vijayawada04-2019
Skills
AI Skills: Knowledge Graphs, Semantic Search, RAG, Neo4J
Frontend: React, Angular, Lit
Infrastructure & DevOps: Terraform, Git, GitHub, Jenkins
Languages: JavaScript, Java, Python
Backend: REST APIs, GraphQL, API integration
Accomplishments
Awarded the Llama Award twice for outstanding performance, cross-domain adaptability, and delivering high-quality solutions that drove customer and business success.
Pet Projects
- App Deploy – Developed a Node.js-based deployment framework that defines installation plans and automates application setup, significantly reducing manual effort for environments requiring installation of multiple applications.
- Automation Extension Suite (AES) – Built a Chrome extension that automates Selenium test generation, detects and configures the required WebDrivers, and integrates with OpenRouter-powered LLMs to compare AI-generated code against manual implementations, providing validation results and confidence scores.
- PR Reminder – Created a Node.js application that sends automated pull request review reminders via Microsoft Teams and Slack. Supports configurable reminder frequency, quiet hours, and notification rules to improve review turnaround times.
- Lumos – Developed a customizable Jekyll-based GitHub Pages theme, inspired by modern documentation and blogging frameworks, focused on clean design, performance, and developer-friendly customization.
- Effort Estimates – Designed an Agile estimation platform where team members independently estimate user stories. The application computes recommended estimates using configurable statistical methods (such as mean or median) to improve estimation consistency across teams.
Timeline
Senior Software Engineer, Platform Data
ServiceNow
11.2025 - Current
Senior Software Engineer, ITSM
ServiceNow
03.2024 - 10.2025
Software Engineer, ITSM
ServiceNow
03.2021 - 02.2024
Associate Software Engineer, ITSM
ServiceNow
06.2019 - 02.2021
Bachelor of Technology - Computer Science And Engineering
Koneru Lakshmaiah Education Foundation