Summary
Overview
Work History
Education
Skills
Accomplishments
Extra Curricular Activities
Interests
Personal Traits
Job Roles And Responsibilities
Disclaimer
Personal Information
Timeline
Generic

Sai Naresh SVS

Team Manager
Bengaluru

Summary

I am looking for an opportunity that would help me build up my skills and enjoy my growth.

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 11 years of extensive leadership experience in Corporate. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Team Manager

Amazon Development Centre
09.2024 - Current
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Established clear performance metrics, enabling transparent evaluation of team progress.
  • Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
  • Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Senior Team Lead – Operations

COFORGE BPS
12.2020 - 09.2024
  • Coforge experience is included with US insurance process (on P&C insurance ONLY)
  • My total experience is on CRM(Client Relationship Management)
  • Working closely with client for updating SOP of process and providing desired Excel checklist
  • Conducted regular performance evaluations for team members, providing constructive feedback and outlining areas of improvement.
  • Ability to handle a team count of 25-30 members
  • Analyzing the process and provide team the easy methods to work.
  • Identified skill gaps within the team and developed comprehensive training plans to address these deficiencies effectively.
  • Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
  • Actively participated in recruitment efforts, selecting top talent for the team and contributing to long-term growth potential.
  • Maintained accurate records of all projects, providing regular updates to senior management on progress and potential roadblocks.
  • Promoted a collaborative work environment by initiating team-building activities and fostering open communication channels.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Looking on the key factors in process by interacting one-on-one with team
  • Coming up with innovative methods to improve the process and team performance
  • Maintaining the weekly and monthly reports of the team on excel
  • Involve in Client calls on weekly basis and update them on work status and challenges if any
  • Drive team to achieve SLA and process docs with in TAT
  • Preparing dashboards for analyzing team individual performance
  • Analyzing the performance stats of individual & Team and work on the key factors for the improvement
  • Maintaining Attrition & Shrinkage as per KPI
  • Achieving KPI & KRA as per required
  • Implemented project in Raipur Branch
  • Prepared Automation Excel reports to evaluate the performance
  • Being a part of many successful milestones of client in Patra and Coforge
  • Received many appreciation from managers in analyzing the reports

Team Lead – Operations

PATRA INDIA
02.2014 - 12.2020
  • Worked for Patra India, Visakhapatnam from Feb 2014 to Dec 2020.
  • Patra experience is included with US insurance process(All type of commercial & personal line insurance including P&C)
  • Had a hand on experience in client applications like Saggita, Image Right, AMS360, EPIC under insurance domain

Education

B Tech - Electrical & Electronics

DADI Institute of Engineering and Technologies

Skills

  • Problem-solving abilities
  • Result-oriented
  • Process improvement
  • Hiring and training
  • Time management
  • Multitasking Abilities
  • Decision-making
  • Documentation and reporting
  • Operational excellence
  • Customer relationship management
  • Workforce planning
  • Stakeholder management

Accomplishments

  • Implemented project in Raipur Branch
  • Prepared Automation Excel reports to evaluate the performance
  • Being a part of many successful milestones of client in Patra and Coforge
  • Received many appreciation from managers in analyzing the reports

Extra Curricular Activities

Actively participated in PATRA events. Take active participation in CSR events

Interests

Music

Personal Traits

  • Very Friendly
  • Positive Attitude

Job Roles And Responsibilities

  • Provide appraisals to down levels basing in their performance quarterly
  • Generate reports of each individual to evaluate their performance
  • Ability to handle a team count of 25-30 members
  • Analyzing the process and provide team the easy methods to work.
  • Identifying BQs within the team and training them to improve the Quality
  • Work along with team to reach the client requirement
  • Looking on the key factors in process by interacting one-on-one with team
  • Coming up with innovative methods to improve the process and team performance
  • Motivating team and making them to understand the client requirement.
  • Maintaining the weekly and monthly reports of the team on excel
  • Involve in Client calls on weekly basis and update them on work status and challenges if any
  • Drive team to achieve SLA and process docs with in TAT
  • Preparing dashboards for analyzing team individual performance
  • Analyzing the performance stats of individual & Team and work on the key factors for the improvement
  • Maintaining Attrition & Shrinkage as per KPI
  • Achieving KPI & KRA as per required

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge.

Personal Information

  • Father's Name: S V Papa Rao
  • Date of Birth: 08/03/91

Timeline

Team Manager

Amazon Development Centre
09.2024 - Current

Senior Team Lead – Operations

COFORGE BPS
12.2020 - 09.2024

Team Lead – Operations

PATRA INDIA
02.2014 - 12.2020

B Tech - Electrical & Electronics

DADI Institute of Engineering and Technologies

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