Sainath Addagatla
Hyderabad
Summary
Quality-focused professional with 8+ years of experience leading global teams in quality assurance and machine learning operations. Certified in Lean Six Sigma, Scrum, and Internal Auditing, with a strong track record of process optimization, reporting automation, and cross-functional team development. Adept at managing multilingual teams across APAC, driving data-driven decisions, and delivering measurable improvements in quality performance. Currently enhancing expertise with PMP and Power BI certifications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TEAM LEAD - QUALITY
Tech Mahindra Ltd
Hyderabad
06.2023 - Current
- Led a global team of 30+ Quality Associates across India, Japan, Lisbon, and the US, mentoring non-QA talent into performance-driven professionals through structured training and SOPs.
- Drove monthly Kaizen and Lean Six Sigma-based projects to improve quality KPIs and streamline processes across business units.
- Automated dashboards and reporting workflows using Looker Studio, PLX, and Power BI, enabling real-time tracking and data-driven decisions.
- Conducted RCA and implemented corrective action plans to address deviations; tracked improvements from initiation to closure.
- Led client and internal audits, ensuring 100% compliance and resolution of findings within stipulated timelines.
- Facilitated calibrations, performance reviews, and brainstorming sessions to align teams with operational and client objectives.
- Managed QA operations across APAC supporting 16+ languages, standardizing quality delivery across global regions.
- Promoted a knowledge-sharing culture through cross-training, skill enhancement, and best practice replication.
Sr. Technical Support Asso, SME, & Sr. QA
Tech Mahindra Ltd
Hyderabad
09.2018 - 06.2023
- Delivered remote technical support for business internet, phone, and login issues via phone and chat, ensuring high-resolution efficiency through probing and troubleshooting techniques.
- Conducted line tests and service stability checks, guiding customers through basic troubleshooting to resolve issues effectively.
- Acted as Subject Matter Expert (SME), providing ongoing process knowledge support, insights, and real-time feedback to peers.
- Mentored and trained new team members, fostering a collaborative team environment and upholding process excellence.
CUSTOMER RELATION OFFICER
Hinduja Global solutions Limited
Hyderabad
02.2017 - 09.2018
Education
B.Tech - Mechanical Engineering
Christu Jyothi Institute of Technology And Science
01.2015
Diploma - Mechanical Engineering
Government Polytechnic College
01.2012
SSC -
Koutilya High School
01.2008
Skills
- Lean Six Sigma (Green & Yellow Belt)
- Quality Assurance & Root Cause Analysis
- Process Improvement (Kaizen, DMAIC, VSM)
- Cross-Functional Team Leadership
- Client & Stakeholder Management
- Audit & Compliance Management
- Data Reporting & Dashboarding (Looker Studio, PLX SQL, Power BI)
- Training & Performance Coaching
Certification
- Lean Six Sigma - Yellow Belt & Green Belt
- SCRUM Master
- PMP - Pursuing
- Microsoft Power BI Data Analyst - Pursuing
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
TEAM LEAD - QUALITY
Tech Mahindra Ltd
06.2023 - Current
Sr. Technical Support Asso, SME, & Sr. QA
Tech Mahindra Ltd
09.2018 - 06.2023
CUSTOMER RELATION OFFICER
Hinduja Global solutions Limited
02.2017 - 09.2018
B.Tech - Mechanical Engineering
Christu Jyothi Institute of Technology And Science
Diploma - Mechanical Engineering
Government Polytechnic College
SSC -
Koutilya High School
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