SAINATH SALVE
Pune
Summary
Well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
21
21
years of professional experience
Work History
SENIOR MANAGER - TEAM LEAD - RETAIL FOREX
AXIS BANK LTD
Pune
04.2022 - Current
- Timely submission of invoices to ensure cost of interest is below 0.03% of annual load value.
- Corporate Service Quality Index - escalation should be less the 0.5 % pertaining to all tasks.
- Corporate Service Satisfaction Index - corporate rating on service to be maintained higher.
- Audit and Compliance Index - adherence of all audit and compliance guidelines. Also to add value via suggestions and new processes implementation.
- Online courses and Bank certifications - Completion of all mandated courses by the Bank.
- Led cross-functional teams to enhance customer satisfaction and service delivery.
- Coordinated training programs to improve team performance and skill development.
- Established key performance indicators to monitor operational efficiency and effectiveness.
- Fostered relationships with stakeholders to support business objectives and growth initiatives.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
MANAGER
AXIS BANK LTD
Pune
05.2017 - 03.2022
- Led team in delivering exceptional customer service and resolving inquiries.
- Developed training programs to enhance staff skills and performance.
- Managed daily operations ensuring compliance with banking regulations and policies.
- Coordinated with departments to streamline processes and improve efficiency.
- Analyzed customer feedback to identify areas for service improvement.
- Supervised staff schedules to optimize coverage during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
DEPUTY MANAGER
AXIS BANK LTD
05.2012 - 04.2017
- Managing a team of Forex Prepaid Card operations, constant monitoring of dynamics of Forex Prepaid Card markets to maximize profits.
- Rendering superior standard services to clients for escalating their contentment levels. Increasing customer satisfaction by handling and resolving their queries.
- Ensuring the company policy and RBI guidelines are strictly adhered to.
- Relationship management with the corporates in the region in association with the ASM.
- Training the branches/ FFMCs for the operations-related Software and catering to the software-related queries of the branches and FFMCs.
- Coordination with the FFMCs for the Currency Procurement for select corporate. Share new ideas and played a key role in planning the firm's consistent growth.
- Coordination with All FFMCs / Corporates for the payment and reconciliation of the forex procurement in the region.
- Regular follow-up with the Corporates to get the settlements in time. Ensuring the time specified for the settlement should not exceed the credit-free period allotted to the corporate.
- Reconciliation for the Cards / Amounts sold with the co-coordinates of the FFMCS/Corporates and maintain a net position of the amount receivable as on any date from the FFMC/ Corporates.
- Ensure timely delivery of the foreign exchange to the corporate employees, and timely delivery of invoices for the same to the concerned department of the corporate. Ensuring all documentation for the FX release is as per the guidelines for the product.
ASST. MANAGER
AXIS BANK LTD
Pune
09.2008 - 04.2012
EXECUTIVE - QUALITY ANALYST
GE CAPITAL
Gurgaon
08.2006 - 08.2008
- Company Overview: GURGAON
- Was responsible for handling Inbound Customer Queries and providing Optimum resolution.
- Using the technical expertise in delivering effective customer service and providing solutions to the customers.
- Was handling the responsibility of being a Team SPOC for handling team S2S (Service to Sales), Communication download on Process changes/offers and motivating the team members in increasing their sales along with overachieving my own targets.
- GURGAON
ASSOCIATE - CUSTOMER SERVICE
GE CAPITAL
12.2004 - 07.2006
- Company Overview: GURGAON
- Providing the first level support to the Service Excellence Team implementing the CTQs (Critical to Quality).
- Worked on various projects for Quality improvement and process changes.
- Gathering the Customer Feedback and working on the same.
- Handling multiple teams' audits.
- Handling complete MIS & preparing monthly dashboards for the Quality process.
- Regular training on maintaining Call Quality Standards.
- Maintained interaction and follow-ups with different departments & sub processes.
- Streamlined the operations of the Quality process.
- GURGAON
Education
M.A -
UNIVERSITY OF PUNE
B.A -
UNIVERSITY OF PUNE
Skills
- Operational efficiency
- Team leadership
- Compliance management
- Problem solving
- Corporate governance
- Sales strategies
- Sales goals attainment
- Customer relationship management
Languages
- ENGLISH
- HINDI
- MARATHI
Accomplishments
- Actively participated in various projects for streamlining and improving service standards, invoicing process, vendor payments etc. on the capacity of Asst. Manager & Deputy Manager and elevated to the grade of Manager as a reward by organization.
- As a Team Leader, designed and implemented training modules for the team as well as for regional centres which has helped in improving team strength and impacted deliverables positively. Have maintained and improved corporate relationship which has resulted in retention of key relationships and also in onboarding new clients was a key factor in getting elevated as a Senior Manager.
Personal Information
- Date of Birth: 19/02/1980
- Marital Status: MARRIED
Functional Summary - Key Result Areas
- Timely submission of invoices to ensure cost of interest is below 0.03% of annual load value.
- Corporate Service Quality Index - escalation should be less than 0.5% pertaining to all tasks.
- Corporate Service Satisfaction Index - corporate rating on service to be maintained higher.
- Audit and Compliance Index - adherence of all audit and compliance guidelines. Also to add value via suggestions and new processes implementation.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
SENIOR MANAGER - TEAM LEAD - RETAIL FOREX
AXIS BANK LTD
04.2022 - Current
MANAGER
AXIS BANK LTD
05.2017 - 03.2022
DEPUTY MANAGER
AXIS BANK LTD
05.2012 - 04.2017
ASST. MANAGER
AXIS BANK LTD
09.2008 - 04.2012
EXECUTIVE - QUALITY ANALYST
GE CAPITAL
08.2006 - 08.2008
ASSOCIATE - CUSTOMER SERVICE
GE CAPITAL
12.2004 - 07.2006
M.A -
UNIVERSITY OF PUNE
B.A -
UNIVERSITY OF PUNE