Sainath Somnekar

• Leading team of 35+ Analysts (3 Different LOB's) working on product Ops.
• Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.
• Cross-trained existing employees to maximise team agility and performance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Safety Team : Led team of 30 specialists working on providing on-trip safety assistance to riders and driver-partners
• Proactively identified RCA and flagged downward SLA trends, critical process gaps, and improvement opportunities.
• Developed workflow for 5 LOB's while they were in incubation period
• Helped Safety LOB's in hiring and recruitment throughout SOS transition in Vishakhpatnam.
• Been trouble shooter in case of issues relating to processes affecting SLAs; Dived deep into numbers and made data-driven process improvements
• Optimised organisational systems for Safety Team to meet SLA of 98% in 2 minutes.

Contact: Sandeep Kesaraju(Sr. Operations Manager) - 98850 03050

• Provided exemplary level of customer service to all individuals, including clients and company personnel.
• Summarized all key information regarding investigation into detailed report for delivery to client.

• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.

• Ensured outstanding customer satisfaction by maintaining strong working relationships.
• Handled client issues throughout the implementation life cycle in a timely and accurate fashion.

• Identified and developed problem solving methodologies to resolve customer issues.
• Mentored new agents to improve their performance level.