SAINATHAN M
Service Desk Analyst
Chennai
Summary
To build my career in a progressive organization, that will provide me exciting opportunities to utilize my skills in such a way as to add more value to the organization and to learn more about the domain.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
IT Service Desk Analyst
Equiniti
05.2023 - Current
- Support Activities - Worked with Incidents (IR)and Service Requests (SR). ITSM Process (P1, P2, P3, P4)
- Exposure to Microsoft Active Directory task like user/Object creation, modification, Access provisioning.
- All Kinds of Software installation as per client requirement via SCCM and Microsoft Intune.
- DL and Shared mailbox creation using O365 Exchange Server Centre and power shell script.
- Responsible for 24X7 hour support of the system on a regular basis.
- Taking Inbound calls for UK and US Users and provide L1 & L2.
- Technical Support via Cisco Jabber & Cisco Finesse.
- Pulling out the daily/weekly/Monthly engineer reports from Power BI and sharing to the top-level management
- Providing necessary access to users in Shared mailbox and distribution List creation /addition/ Deletion in office365 console.
- Manage Domain controllers, including Setup of Group Policies, Users, Permission for shared folders / drives etc.
- Active Directory knowledge, creating user accounts, reset passwords, creating Distribution groups.
- Managing & assigning the Priority wise Tickets to Respective Team.
- Following up Requests and Incidents through ticketing tool
- Providing L1 & L2 Remote support to the end user
Executive IT Support
MedAbyss
02.2020 - 06.2022
- Provided Desktop and Laptop support for the users by troubleshooting when issues raised.
- Diagnosed and resolved a range of Network Connectivity, Hardware and Software issues.
- Managed Windows and Active Directory environment with approximately 100 users’ day and night shifts.
- Hands on experience in working with “Hitachi Storage Navigator”.
- Managing all the Storage operation through Device Manager like Creating allocating, Publishing and deleting.
- Performed installation and configuration of OS and supporting software for operations.
Education
Bachelor of Technology - Information Technology
St.Peter’s College of Engineering & Technology
Chennai, India 08.2014 - 06.2018
Skills
Active Directory
SCCM
Microsoft Exchange
Service Now
Jira Service Management
Microsoft O365
Certification
Microsoft System Administration
Timeline
IT Service Desk Analyst
Equiniti
05.2023 - Current
Executive IT Support
MedAbyss
02.2020 - 06.2022
Bachelor of Technology - Information Technology
St.Peter’s College of Engineering & Technology
08.2014 - 06.2018
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