Writing
Sai Nihar PCSS
Business Head At Vedic Remedies
Hyderabad
Summary
Profile In Brief I am an MBA HR&M graduate with an overall of 4 years’ experience in the fields of HR services and financial crime compliance. I Was rewarded and appreciated by the management for maintaining consistent quality scores of 95% and above. In the span of 3 years I have handled multiple roles within the HR services like handling different projects for Philippines and other US states, have trained around 6 batches in Workers compensation and new hire orientation. Right now, I am looking for a challenging position in a reputed organization to expand my learnings, Knowledge and skills.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Human Resources Sr. ERC associate
06.2019 - 10.2022
- Freelancing work for HR recruiting and profiling
- Key Responsibilities/Contributions in previous job at HSBC:
- Undertake reviews to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations
- Review and analyze transactional activity for suspicious/unusual patterns of activities utilizing various internal systems, reports and external data sources
- Conclude whether further investigation is warranted based on a reasonable assessment of information obtained
- Amazon Job responsibilities:
- Review, collect and transmit supporting details to a report upon conclusion of review
- Involved in mentoring new hires, assisting performance management, with managers to determine training needs and schedule training sessions
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
- Participates in crossfunctional process improvement initiatives
- Design effective training programs
- Conducting huddles to train batches regarding Workers compensation
- Performing Quality audits and ensure that user expectations are met during the testing process
- Expertise in inbound and out bound communication with US clients/Customers
- Conduct seminars, workshops, individual training sessions
- Providing business visa and employment verification letters to US associates
- Part of developing new projects with other teams
- Key part of the Philippines new project and developed the project in helping for the employees apply for time offs
- Identifying Projects for continues improvement in the process
- Mentoring the new hired and helping them understand the process easily
- Assist in developing and implementing training programs to improve the quality and productivity of the team
- Have trained over 5 batches in Workers compensation
- Drive process improvements to enhance the operational efficiency of the site
- Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
- Investigates discrepancies, finds and implements solutions
- Achieve performance goals and objectives in line with the network wide vision and goals
- Responds to queries from team, internal business partners, candidates and customers including high level leadership teams
- Performs audits of team’s work
- Assists in developing and approving guidelines
- Maintaining a consistent quality and performance at 95% since the time of joining
- Conducting Quality mini huddles and 1:1s and New hire orientation sessions
- Conducting huddles to train batches regarding Workers compensation
- Performing Quality audits and ensure that user expectations are met during the testing process
- Leading and developing a team of 10 or more Associates; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution
- HR Applications used and have expertise in:
- PeopleSoft 9.1 version
- ADP – US Payroll tool
- Time and Attendance System
- Trouble Ticketing – Service Request Workflow Web Application
- Towers Watson
- Panorama
AML Executive
HSBC International Bank, Kong Shanghai
11.2016 - 06.2017
- Anti Money Laundering) for Financial Crime Compliance Process
- Worked as a marketing intern in Radio city 91.1 FM.
Education
MBA - International Business/Human resources
GITAM University
Vizag 05.2017 - 03.2019
Degree - B.com
Bhavans Vivekananda College
Hyderabad 06.2013 - 03.2016
12th - Economics &Commerce
Indus World School
05.2011 - 03.2013
10th Class - High School
St. Andrews High School
Hyderabad 06.1999 - 04.2011
Skills
Preparing reports
Customer service orientation
New hire training
Performance improvement
Organization
Interpersonal Communication
Result interpretation
Certification
Blogging on key issues.
Additional Information
- A project on budget planning to launch a monthly student newsletter on the university website. A study on pharma industry exports and its contribution to GDP. Academic project work on "Operations on the Jabel Ali port, UAE" (Study Tour) Summer Internship project on Radio city marketing strategies and been certified as excellent. A study and core presentation on Colgate. A report submitted on Maritime transport. A report on carriage of goods by sea.
Accomplishments
- Supervised team of 120 staff members.
- Collaborated with team of Phillipines in the development of launching New time management panorama application.
- Resolved product issue through consumer testing.
- Achieved 100% result by completing Training with accuracy and efficiency.
Interests
Creative Writing
Public Speaking
Theater Artist
Timeline
Human Resources Sr. ERC associate
06.2019 - 10.2022
MBA - International Business/Human resources
GITAM University
05.2017 - 03.2019
AML Executive
HSBC International Bank, Kong Shanghai
11.2016 - 06.2017
Degree - B.com
Bhavans Vivekananda College
06.2013 - 03.2016
12th - Economics &Commerce
Indus World School
05.2011 - 03.2013
10th Class - High School
St. Andrews High School
06.1999 - 04.2011