Sai Nihar PCSS

Human Resources Sr. ERC associate

06.2019 - 10.2022

Freelancing work for HR recruiting and profiling
Key Responsibilities/Contributions in previous job at HSBC:
Undertake reviews to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations
Review and analyze transactional activity for suspicious/unusual patterns of activities utilizing various internal systems, reports and external data sources
Conclude whether further investigation is warranted based on a reasonable assessment of information obtained
Amazon Job responsibilities:
Review, collect and transmit supporting details to a report upon conclusion of review
Involved in mentoring new hires, assisting performance management, with managers to determine training needs and schedule training sessions
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
Participates in crossfunctional process improvement initiatives
Design effective training programs
Conducting huddles to train batches regarding Workers compensation
Performing Quality audits and ensure that user expectations are met during the testing process
Expertise in inbound and out bound communication with US clients/Customers
Conduct seminars, workshops, individual training sessions
Providing business visa and employment verification letters to US associates
Part of developing new projects with other teams
Key part of the Philippines new project and developed the project in helping for the employees apply for time offs
Identifying Projects for continues improvement in the process
Mentoring the new hired and helping them understand the process easily
Assist in developing and implementing training programs to improve the quality and productivity of the team
Have trained over 5 batches in Workers compensation
Drive process improvements to enhance the operational efficiency of the site
Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
Investigates discrepancies, finds and implements solutions
Achieve performance goals and objectives in line with the network wide vision and goals
Responds to queries from team, internal business partners, candidates and customers including high level leadership teams
Performs audits of team’s work
Assists in developing and approving guidelines
Maintaining a consistent quality and performance at 95% since the time of joining
Conducting Quality mini huddles and 1:1s and New hire orientation sessions
Conducting huddles to train batches regarding Workers compensation
Performing Quality audits and ensure that user expectations are met during the testing process
Leading and developing a team of 10 or more Associates; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution
HR Applications used and have expertise in:
PeopleSoft 9.1 version
ADP – US Payroll tool
Time and Attendance System
Trouble Ticketing – Service Request Workflow Web Application
Towers Watson
Panorama