SAI NIKHIL MANDULA
WATFORD,HERTFORDSHIRE
Summary
Upbeat Trainer accomplished in developing and delivering engaging training programmes. Works with diverse learners to support comprehension and skill development. Provides helpful feedback to improve performance and meet learning objectives.
Accomplished professional with extensive expertise in health and safety compliance, sales, and online-based education. Demonstrates exceptional skills in performance evaluation, materials organisation, and course development. Proficient in financial reporting, leadership, quality control, and regulatory compliance. Adept at crisis handling, empathetic communication, and employee development. Strong understanding of profit and loss management, supply chain coordination, budget administration, and logistics. Skilled in equipment operation, performance monitoring, MS Office Suite, CAD software proficiency, and cost-reduction strategies. Proven track record in business administration, client account management, strategic planning, project management, digital marketing, operational support, invoicing, customer relationship building and competitor analysis. Committed to delivering outstanding customer service through effective training programme development and motivational leadership techniques.
Seasoned professional with focus on becoming subject matter expert. Capable of driving innovation and improvements by leveraging unique skills in research and analysis. Known for fostering positive relationships and communicating complex information clearly, ensuring smooth workflow and increased productivity.
Driven professional with proven aptitude for deep analytical thinking and clear communication. Possesses strong problem-solving abilities and proficiency in subject-specific knowledge, seamlessly transitioning to role of Subject Matter Expert. Committed to driving significant improvements and delivering valuable insights to enhance organisational success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Shift manager
Londis
Watford, Hertfordshire
11.2022 - Current
- Optimised shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Ensured health and safety measures in line with company regulations.
- Improved team morale through effective communication and feedback practices.
- Managed inventory control, reduced wastage.
- Streamlined operations by implementing efficient work procedures.
- Resolved customer complaints promptly to maintain high service standards.
- Delivered excellent customer service by overseeing staff training programmes.
- Minimised downtime with proactive equipment maintenance checks.
- Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
- Organised recruitment activities to reflect department requirements and budget.
Trainer
Amazon
Hyderabad, India
12.2021 - 10.2022
- Developed employee skills by delivering comprehensive training programmes.
- Tailored training modules for improved staff productivity.
- Achieved high engagement rates with innovative training techniques.
- Conducted needs analysis to identify skill gaps in workforce.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Coordinated regular team-building activities, boosted overall morale and teamwork.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Brought about positive change in employee attitudes towards continual professional development.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Assigned training exercises and skill assessments to newly hired employees.
- Analysed training needs to determine learning styles and skills shortages.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Prepared training materials and supplemental aids to support employee comprehension.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Led department skills assessment audits to recognise successes, learning areas and succession plans.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
Subject matter expert
Amazon
, India
12.2020 - 11.2021
- Increased understanding of complex subject matter by conducting in-depth research.
- Implemented new strategies for improved knowledge transfer.
- Improved team's technical skills with comprehensive training programmes.
- Led meticulous data analysis to further comprehension of key topics.
- Conducted regular seminars, enhancing departmental expertise.
- Authored well-researched articles for better public understanding.
- Provided expert advice on subject matter to senior management team.
- Facilitated collaborative discussions, fostering a culture of continuous learning.
- Maintained up-to-date knowledge through continual professional development courses and self-study.
- Collaborated closely with colleagues on project work, leading to successful outcomes.
- Reviewed and critiqued peer works maintaining high standards within the field.
- Collaborated with diverse teams to offer guidance and knowledge to drive progress.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Education
Masters in International Business - Business
Anglia Ruskin University
United Kingdom 12.2022 - 04.2024
Bachelor of Technology - Mechanical
Holy Mary Institution of technology and science
Ghatkesar, Telangana 08.2016 - 08.2016
Skills
- Health and Safety Compliance
- Sales
- Online-based education
- Performance evaluation
- Materials organisation
- Course development
- Compliance understanding
- Attention to Detail
- Financial reporting
- Leadership
- Quality Control
- Order processing
- Quality Assurance
- Regulatory compliance
- Crisis handling
- Empathetic communication
- Employee development
- Profit and loss understanding
- Results-driven
- Basic accounting
- Supply chain management
- Budget administration
- Logistics coordination
- Equipment operation
- Performance monitoring
- Performance analysis
- MS Office Suite
- Quality control procedures
- CAD software proficiency
- Performance coaching
- Cost-reduction strategies
- Office and administrative tasks
- Motivational leadership
- Supply chain coordination
- Strategic execution
- Written and verbal communication
- Confident communicator
- Public speaking
- Training and Development
- Programme development
- Excel proficiency
- Virtual customer service training
- Presentations and demonstrations
- Training plan updates
- Negotiation techniques
- Training programme development
- Motivational techniques
- Product sales and technique training
- Training needs analysis
- Customer Service
- Leadership skills
- Business administration
- Client account management
- Business development
- Employee management
- Strategic planning
- Project Management
- Digital marketing
- High-value project management
- Operational support
- Invoicing
- Customer relationship building
- Competitor analysis
- Contract management
- Logistical planning
- Outstanding customer service
- Financial management
- Financial risk analysis
- Department management
- Production reporting
- Budgeting and forecasting
- Training planning and delivery
- New business transition
- Project leadership
- Training optimisation and delivery
- Growth forecasting
- Research proficiency
- Risk-based reviews
- Conceptual thinking
- Algorithm coding
- FAQ writing
- Process analysis and improvement
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Tamil
Beginner
Urdu
Beginner
Affiliations
- option trading is my favourite hobby , I keep on doing paper trading and do learn more about it .
Accomplishments
I have been awarded the best employee of the week and month several times when I was working as a employee in Amazon and later got promoted as a SME which itself is a great award to me as getting such a good post just in a couple of months feels like an achivment
Certification
CAD
AUTOCAD , MS Office
References
References available upon request.
Timeline
Masters in International Business - Business
Anglia Ruskin University
12.2022 - 04.2024
Shift manager
Londis
11.2022 - Current
Trainer
Amazon
12.2021 - 10.2022
Subject matter expert
Amazon
12.2020 - 11.2021
Bachelor of Technology - Mechanical
Holy Mary Institution of technology and science
08.2016 - 08.2016
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