Sainikhil Nathi
Hyderabad
Summary
I am a quick learner with a passion for exploring new opportunities and embracing challenges. With over 4 years of experience in customer service and recruitment, I’ve developed strong problem-solving and communication skills, along with proficiency in analytical tools like Excel (VLOOKUP, HLOOKUP, and Pivot Tables). My experience managing logistics and fulfillment operations has further strengthened my organizational and data-driven decision-making abilities. I thrive in dynamic environments that foster growth, adaptability, and innovation. I’m highly motivated to continuously develop my skills through platforms like Udemy, which has helped me stay updated with industry trends. In my free time, I enjoy staying active with workouts and balancing my life with activities that keep me energized and focused. My commitment to learning, combined with my enthusiasm for teamwork and innovation, allows me to contribute effectively to any organization while embracing challenges with confidence and creativity.
Overview
4
4
years of professional experience
Work History
Recruiter
Randstad Global Capability Centre
03.2024 - Current
- Healthcare Recruiter for the NHS and Private Sector, covering regions such as North West England, Manchester, Wales, and Bristol
- Sourced, screened, and placed qualified nurses for various healthcare settings
- Leveraged data insights to optimize the recruitment process, ensuring compliance with healthcare regulations and enhancing candidate and client satisfaction
- Successfully filled multiple vacancies in a timely and efficient manner while maintaining high standards of quality and professionalism
- Built strong relationships with clients and candidates, focusing on delivering customized solutions to meet healthcare staffing needs
Customer Support Executive
Sutherland Global Services Private Limited
Hyderabad
05.2023 - 01.2024
- Represented Amazon UK as an international customer service representative
- Answered customer calls, tracked deliveries, addressed product delivery complaints, and managed returns and refunds
- Ensured timely resolution of issues, contributing to customer satisfaction and retention
Senior Representative Operations
Concentrix Service India Pvt. Ltd.
Mumbai
09.2021 - 05.2023
- September 2021 – January 2022:
Worked in the Hindustan Unilever Consumer Engagement Center. - Addressed customer queries, managed escalation complaints, and provided end-to-end solutions.
- February 2022 – July 2022:
Transitioned to the Consumer Escalation Team (CET). - Handled critical escalation and manager-level calls.
- Provided comprehensive resolutions for complex issues, ensuring client satisfaction.
- July 2022 – May 2023:
Promoted internally to the Fulfillment Division. - Coordinated with logistics teams for replacements and ensured smooth fulfillment operations.
- Utilized advanced Excel tools such as VLOOKUP, Pivot Tables, and macros to manage and analyze customer and delivery data.
- Prepared detailed delivery and retrieval data reports for clients, ensuring tasks were completed within the set TAT (Turnaround Time).
Customer Support Executive
Assure Edge Global Services Pvt. Ltd.
Mumbai
11.2020 - 09.2021
- Provided technical customer support for Hathway Wi-Fi services
- Resolved customer complaints and technical issues related to Wi-Fi configurations
- Delivered end-to-end solutions, ensuring high customer satisfaction
Education
Bachelor of Commerce -
St. Andrew’s College of Arts, Science, and Commerce
Mumbai, Maharashtra03.2022
Higher Secondary Certificate -
St. Xavier’s Junior College
Mumbai, Maharashtra03.2019
Secondary School Certificate -
St. Rocks High School
Mumbai, Maharashtra03.2017
Skills
- Microsoft Excel (VLOOKUP, HLOOKUP, Pivot Tables)
- Microsoft Word
- Microsoft Office
- Customer service
- Communication
- Leadership
- Problem-solving
Timeline
Recruiter
Randstad Global Capability Centre
03.2024 - Current
Customer Support Executive
Sutherland Global Services Private Limited
05.2023 - 01.2024
Senior Representative Operations
Concentrix Service India Pvt. Ltd.
09.2021 - 05.2023
Customer Support Executive
Assure Edge Global Services Pvt. Ltd.
11.2020 - 09.2021
Bachelor of Commerce -
St. Andrew’s College of Arts, Science, and Commerce
Higher Secondary Certificate -
St. Xavier’s Junior College
Secondary School Certificate -
St. Rocks High School
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